Sr. Technology Support Technician

Apex Informatics

Title: Sr. Technology Support Technician

Location: Ocoee, FL

Job Description:

Key Responsibilities

Install and configure computer hardware, software, systems, mobile devices, printers, and scanners.
Assist in coordinating audiovisual setups and video conferencing support.
Monitor and maintain computer systems using company-provided tools, including Active Directory and Microsoft Endpoint Configuration Manager (MECM).
Identify and diagnose hardware, software, or network-related problems, and identify a plan to resolve, repair, or replace resources as needed.
Recommend strategies to increase efficiencies, which may include implementing new practices, devices, and/or software.
Collaborate and assist with other areas of the IT department on projects and initiatives.
Travel to remote locations to provide support as needed.
Participate in after-hours (evening and weekend) on-call rotation.
Perform other duties as assigned.

Technical Knowledge & Proficiencies

Proficiency in Office 365, including MS Outlook, MS Excel, MS Word, MS Teams, and Windows 10/11.
Virtual meeting applications knowledge preferred (MS Teams, Zoom, GoTo, etc.).
Audiovisual equipment knowledge preferred (Microsoft Teams Rooms certified equipment).

Work Schedule & Physical Requirements

Onsite hours of operation are between 7:00 am and 6:00 pm, Monday through Friday.
Ability to lift 50 pounds.

Required Skills & Qualifications

IT enterprise experience is preferred.
High school diploma or equivalent; additional certifications or relevant education is a plus.
Ability to learn new systems and software in a fast-paced environment.
Strong problem-solving skills, critical and analytical thinking, and the ability to adapt to change.
Ability to manage multiple priorities and work independently or as part of a team.
Capacity to perform in high-pressure situations with strong organizational and time-management skills.

Vacancy posted more than 2 months ago

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