Client Delivery Manager

Client Delivery ManagerUpClear provides software to growing Consumer Goods brands, helping them plan & analyze volumes, revenue and trade promotion. Our software BluePlanner facilitates collaboration, efficiency, and holistic business analysis throughout the distribution process. We serve clients at various stages of growth across America, Europe and Asia.Our growth is substantial and consistent; we have been on the Inc 5000 list of fastest growing private companies for nine consecutive years. UpClear's global headquarters is in New York City and we have offices in London, Paris, and Singapore.Please note: We are not able to provide sponsorship for employment authorization at this time. This role requires 4 days on site collaboration per week. You must be able to commute to our West 22nd Street office in New York.Why UpClear?Develop SaaS consulting and implementation experience and expertise in the CPG / Retail industryOpportunities to grow within technical and other areas such as strategy, marketing, and sales activitiesGet on the ground floor of a startup-like company that already has a global reachAbout The RoleAs Client Delivery Manager, you will be part of UpClear's global Delivery team. You will work with our clients (primarily in the US) to deploy our SaaS software as well as provide project management support to our existing client base. The role involves developing and managing project plans, running discovery workshops to gather clients requirements, managing project communications externally and internally, and directing technical resources on our Solutions team. The role includes periodic travel (less than 10%) to client locations for discovery, design, and training sessions but is otherwise office based.We are seeking candidates with a strong consultative mindset who enjoy partnering with clients to solve complex business challenges. In this role, you will become a subject matter expert within a specific product stream.You have opportunities for advancement as the company grows and you develop expertise and project management skills.ResponsibilitiesLead the end-to-end delivery of TPM software implementations from scoping and design to deployment and post-go-live support, including managing system integrations with third party systems.Serve as the primary liaison between CPG business stakeholders and technical delivery teams, translating business requirements into actionable plans.Manage multiple concurrent projects, including enterprise-level implementations with large stakeholder groups and intricate system integrations that involve a mix of configuration and tech deliverablesIdentify key opportunities with clients and upsells where appropriate to drive more value both for client and UpClearEstablish broad TPx functional expertise across BluePlanner modules and featuresMaintain strong customer relationships by understanding their business needs and motivationsIdentify and raise potential risks and escalations to direct manager, supporting the management of project scope, budget, and timelines within defined parameters.Test software functionality ahead of deployment to clientsTrain clients on software usage and best practicesLead the change management plan including training, communications, and post-go-live supportFull documentation of system configuration for full project handover