Shorex Staff

Shorex Staff

By applying to this position, your application will be submitted to Princess Cruises' internal Talent Acquisition team. A professional recruiter will contact you shortly if your qualifications align with our hiring requirements. As the world's leading cruise line, we understand that our guests have high expectations of us, and we have high expectations of our team members. We appreciate your patience as we carefully review each candidate.

Set a course for adventure with Princess Cruises! The employer of choice in the cruise industry, our fleet of Love Boats offer exceptional facilities and extensive professional development and recreational programs for our valued teammates who hail from more than 60 countries around the globe. An iconic brand beloved by millions, we love people who love what they do and work together to help our guests create a lifetime of wonderful memories while providing friendly, attentive and authentic service like only Princess can. As a member of the Princess Family, you'll enjoy a truly adventurous career with excellent incentives, unlimited opportunities for growth, and ports of call that will leave you breathless.

Key Responsibilities

• Serves as a sales agent and understands the need to achieve financial targets; receptively accepts and follows guidance from the Shore Excursion Manager.
• Follows established sales techniques and recognizes appropriate opportunities to upsell tours or sell additional tour products.
• Regularly participates in tours and training to gain a complete knowledge of all tour programs, sales techniques, and policies.
• Consistently and promptly attends Tour Office hours and is familiar with documented booking closing times per Hotel Policies and Procedures.
• Carefully monitors the status of tours returning to the ship and immediately notifies the Shore Excursion Manager, Bridge, Guest Services Director, and Food & Beverage department of all delayed tours whenever necessary.
• Ensures tours are dispatched efficiently from designated lounges; properly sets up and organizes lounges prior to tour meeting times
• Ensures all passenger complaints are listened to and understood with empathy, showing genuine interest at all times. Ensures responses are appropriate and in line with the department mission statement, customer service standards, and Hotel Policies and procedures.

Skills, Knowledge & Expertise

• Minimum 1 year experience in Shore Excursion operations with a land-based resort or tour company preferably in an international environment. Prior tour staff or shipboard onboard revenue experience preferred.
• Minimum 1 year sales experience in a related field. Ability to conduct financial transactions quickly and accurately.
• Extensive knowledge of Microsoft Products, Point of Sales Systems, Database, and Mobile Devices.
• Fluent English language skills, both verbal and written.
• Knowledge of additional languages (preferred).
• Understanding of the foundation of customer service; ability and willingness to deliver outstanding service to our passengers.
• Commitment to continuously display and deliver genuine care to our passengers and staff and surprise and delight passengers throughout their cruise experience.
• Motivation to excel in all aspects of job duties and responsibilities. Personable communicator with outstanding social skills and a warm, friendly, and caring personality.
• Willingness to embrace all Company values and Service Credo and lead by example. Ability to adapt and adjust to a variety of circumstances.

Job Benefits

Embark on a career adventure like no other! As part of the Princess Cruises team, you'll enjoy:

• A competitive salary package.
• Your comfortable double cabin - your space to relax and recharge.
• Company-paid travel to and from the ship, so you can focus on the journey ahead.
• Access to exclusive areas and benefits onboard (depending on the rank and occupational group).
• A vibrant recreation and welfare program designed to support your well-being and work-life balance.
• Access to exceptional learning and development opportunities to grow your skills and advance your career.
• The chance to travel the world, exploring exciting destinations while doing what you love.
• A welcoming, inclusive, and dynamic work environment where your contributions are valued.

Join us and become part of a global team that's passionate about delivering unforgettable experiencesboth for our guests and for one another.

About Princess Cruises

At Princess Cruises, we believe in creating a welcoming, inclusive, and supportive work environment for our diverse, multicultural teams, both at sea and on shore. We offer unique career opportunities that combine professional growth, adventure, and the chance to make a lasting impact on people's lives through travel. Whether you're looking to advance your hospitality career, explore the world, or work in a dynamic, high-performing environment, Princess Cruises offers:

• Opportunities to travel and experience new cultures.
• Comprehensive training and development programs.
• A strong focus on teamwork and personal growth.
• Competitive compensation and benefits.
• A chance to be part of a world-class brand known for excellence.

Get to know us by exploring our career site. You'll learn about our history, hear first-hand what our employees love about working for Princess Cruises, and discover the passion we have for giving our guests lifetime memories.

Princess Cruises is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to the applicant's age, color, race, religion, national origin, sex (including pregnancy and pregnancy related conditions), sexual orientation, gender identity or expression, disability, genetic information, or military or protected veteran status or any other characteristic protected under applicable laws.

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Our Hiring Process

Stage 4: Conditional Offer Stage 5: Document Review Stage 6: Hired Stage 1: Application Stage 2: Talent Acquisition Interview Stage 3: Operations Interview Stage 4: Conditional Offer Stage 5: Document Review Stage 6: Hired Find out more