General Manager

General Responsibilities:

The primary duty of the General Manager is the management of the restaurant to which he/she

is assigned. General Managers are responsible for managing multiple team members

throughout the shift. They will lead the operations management of a Piccadilly restaurant,

ensuring that quality standards, service standards, financial performance, and team member

development is achieved. They observe the highest legal, moral, and ethical standards.

General Managers must be flexible and able to develop effective solutions to unique challenges

on a daily basis.

Principal Duties:

• The management of the restaurant to which he/she is assigned.

• Manage / Supervise upwards of a dozen team members throughout the shift.

• Manage the proper production of product according to standards set by the corporate office

for accuracy, quality, and quantity.

• Proper scheduling of team members and management.

• Proper equipment and facility (interior and exterior) maintenance and repair

• Proper ordering and inventory of grocery items, produce, and restaurant supplies to ensure

proper restaurant operations and control costs.

• Manage and direct team to maintain food safety, quality, and appearance standards

throughout the building.

• Implement and execute through the management team and team members, all company

directed programs.

• Set hours of work for team members.

• Inventory management.

• Ensure that employees are aware of and follow applicable safety policies and procedures.

Additional Duties:

• Focus on providing excellent team member and guest service experiences.

• Train, coach, and develop hourly team members regarding guest service, cleanliness and

sanitation, and company policies and procedures.

• Conduct team member performance appraisals, counseling sessions, disciplinary actions,

and where necessary terminate unsatisfactory performers.

• Manage a shift, exercising discretion regarding staffing levels and food production, etc.

• Maintain the safety, security, and set company standards for the facility, food, and team

members throughout the shift.

• Establish, implement, and supervise operating procedures consistent with company

standards.

• Accurately complete administrative duties including the handling of company funds, time and

attendance, payroll, accounts payable, and accounts receivable daily.

• Manage operating costs, i.e., food, labor, and all expenses.

• Review financial statements, responding quickly to areas that are unfavorable.

• Comply with all Company policies, procedures, and standards.

Educational Requirements:

High school education required. At least three (3) years of restaurant management or supervisory

experience needed. Requires strong people and communication skills, a basic understanding of

math and financial statements, use of computers, and a strong guest service focus.

Physical Demands:

• Must be able to be on feet and move around the entire day/shift, lift up to 50 pounds, speak

clearly and persuasively and read moderate amounts of printed materials.

• Good verbal communication skills and good hearing ability required to hear and respond to

team members and guests.

• Good interpersonal skills required to create a friendly and comfortable environment for guests.

Continuous exposure to several disagreeable elements of factors such as:

• Exposure to hot and cold food items and holding containers, steam from hot water, and

potentially slippery floors.

• Moderate noise levels.

• Frequent grasping, carrying, bending, crouching, and reaching for various food items and

dishes.

Reasonable accommodations may be made to enable individuals with disabilities to perform the

essential functions.

Additional Eligibility Qualifications:

Must possess a valid state driver’s license.

Other Duties:

This job description is not designed to cover or contain a comprehensive listing of activities, duties

or responsibilities that are required of the employee. Other duties, responsibilities and activities

may change or be assigned at any time with or without notice.

Piccadilly has been in business for more than 74 years for one major reason: our team. From management to hourly team members, members of the Piccadilly team are the best. Many have made a career with Piccadilly. Piccadilly Cafeteria first opened in 1932 in Baton Rouge, Louisiana. Twelve years later, a budding restaurateur by the name of T. H. Hamilton took the reins with hopes of growing the business. Today, we have 30 restaurants, including Piccadilly To-Go locations, and over 80 food service locations all across the southeast. Since day one, our goal has been to serve up homestyle comfort to every person who walks through our door. With guest favorites like Fried Chicken, Carrot Soufflé and our famous desserts, there's always something for everyone at Piccadilly.