DUAL RATE PIT MANAGER/ACOM

Chukchansi Gold Resort & Casino Supervisor

Responsible for providing supervision to the casino floor on assigned shifts for all Table Games and Slot Operations in compliance with the Company's policy and procedure, objectives, goals and Gaming regulations.

Essential Duties And Responsibilities Include The Following:

• Interacts effectively with the public and Team Members. Performs excellent guest service at all time.
• Implements and ensures compliance with approved policies, procedures, regulations and direct personnel in accordance with department objectives.
• Ensures the efficient operation of all table games and slot operations on an assigned shift.
• Reviews and evaluates on a regular basis table games guest services departmental performance, working with the Directors and Managers in taking appropriate steps in resolving unsatisfactory results or conditions.
• Delegates the authority of all monetary transactions and makes decisions on such matters as short pays/no pays and guest short-change.
• Promotes positive guest relations and resolves and/or investigates guest problems or disputes.
• Oversees player development within table games.
• Promotes promotions while developing guest play for the casino.
• Verifies and ensures payouts of large jackpots and ensures fills/credits are properly executed.
• Coordinates investigations into the resolution of variances to ensure compliance with company policies and Team Member integrity levels.
• Ensures the accuracy of all time, attendance and variance records.
• Maintains appropriate staffing levels and equitable scheduling for assigned shift.

Supervisory Responsibilities:

• Directly supervises Pit Managers on assigned shift and indirectly supervises all Table Games and Slot Floor Team Members on a given shift.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training Team Members; planning, assigning, and directing work; appraising performance; rewarding and disciplining Team Members; addressing complaints and resolving problems.

Qualification Requirements:

• Education and/or Experience: High School Diploma or GED preferred. Minimum of one to two years as a Pit Manager, one year as Floor Supervisor, and two to three years of dealer experience in casino games and Table Games operations with progressive Table Games supervisory experience.
• Special Qualifications: Must be able to maintain a gaming license. Strong organizational and communication skills, both verbal and written required. Sound understanding of specific computer functions, including developing spreadsheets. Knowledge of local jurisdiction gaming laws (federal, state, etc.) and attendant regulations as well as the Company's internal controls, policies and procedures.