Maintenance Technician

Job Description

Job Description

The Maintenance Technician supports the mission of Goodwill Central Texas by performing routine, preventive, and corrective maintenance across retail stores, the Goodwill Community Center, warehouses, and program facilities. This role ensures all buildings, equipment, and systems remain safe, operational, and in good condition. Responsibilities include troubleshooting and repairing HVAC, electrical, plumbing, lighting, and general building components; completing work orders in a timely manner; supporting emergency repairs; and assisting with vendor coordination. The technician helps maintain a clean, safe environment for employees, students, and customers while upholding Goodwill’s standards of service, safety, and professionalism.

Role and Responsibilities:

• Perform routine, preventive, and corrective maintenance across all Goodwill Central Texas facilities, retail stores, and program sites.
• Troubleshoot and repair building systems including HVAC, electrical, plumbing, lighting, carpentry, and general facility components.
• Complete work orders within established priority timelines and document all repairs accurately in the CMMS/work order system.
• Assist with quarterly and annual preventive maintenance schedules on HVAC units, equipment, and safety systems.
• Conduct facility inspections to identify safety hazards, building/equipment issues, and maintenance needs.
• Respond to emergency calls, after-hours situations, and weather-related building issues as needed.
• Support vendor access, escorting, and coordination during scheduled repairs and service calls.
• Ensure compliance with OSHA, safety protocols, lockout/tagout procedures, and Goodwill operational standards.
• Maintain tools, equipment, and work areas in clean, safe, and functional condition.
• Assist with minor construction, painting, carpentry, and installation projects.
• Communicate effectively with the Facilities Manager and store leadership on repair status and operational impacts.
• Provide excellent customer service to internal stakeholders, maintaining a helpful and professional demeanor.

Physical Requirements

• Ability to lift up to 50 lbs.
• Ability to stand, walk, bend, kneel, and climb ladders for extended periods
• Ability to work in varying warehouse conditions (heat, cold, dust, noise)

• Required Skills & Qualifications
• One to three months previous related experience. Approved training programs may substitute for experience.
• Ability to pass a criminal background check (subject to requirements of assigned site client).
• Demonstrated skill in repair and maintenance of household appliances, plumbing, and lighting fixtures.
• Demonstrated skill in heating and air conditioning unit repair and maintenance.
• Ability to operate a variety of maintenance tools and equipment.
• Ability to multitask.
• Valid driver’s license, personal auto and liability insurance, and good driving record.

Physical Requirements

• Ability to work in a non-climate-controlled environment.
• Must be able to lift up to 50 pounds at times.
• While performing the duties of this job, the employee is frequently required to walk; balance; stoop, kneel, crouch, and talk or hear.
• Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus.
• While performing the duties of this job, the employee is frequently exposed to airborne particles.

Equal Employment Opportunity Statement:

Goodwill Central Texas is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, protected veteran status, gender identity, sexual orientation, or any other characteristic protected by law.

Background Check Requirement:

Employment is contingent upon the successful completion of a pre-employment background check. This may include verification of employment history, education, criminal background, and other information relevant to the position.

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