Security Agent

Overview

At Prosegur, we make our world safer by taking care of people and businesses while remaining at the forefront of innovation. Every day, we work to secure what our clients value most, from their families to their assets, from their reputation to their networks, and from their money to their cloud. As the 3rd largest security services provider, our 175k+ team members in 36 countries combine and adapt global best practices to match the unique nature of each market we serve and partner with Electronic Security, Global Risk Services, CyberSecurity, and Remote Services (iSOC) divisions to create meaningful 'Hybrid Security' solutions for Prospects.

Job Details

Join Prosegur as a Security Agent supporting a dynamic corporate high-rise environment. In this pivotal role, you'll safeguard our client's people, facilities, and assets while leading with empathy, compassion, and a confident command presence. You'll balance strong procedural execution with a service-first mindset-protecting what matters while creating a welcoming, inclusive experience for employees and guests.

This role is ideal for professionals who bring excellent judgment, clear communication, and a collaborative approach to cross-functional work. You'll help shape a mindful, safety-forward culture that values dignity, respect, physical and psychological safety for all. Embracing a growth mindset fosters ongoing development of skills and abilities in a constantly evolving environment.

Key Responsibilities

• Facility Security: Oversee and enforce access control, visitor management, and employee identification procedures to maintain a secure and professional environment within the client corporate premises.
• Incident Response: Monitor security systems and promptly respond to security breaches, alarms, or other incidents. Coordinate with internal teams and external agencies to ensure efficient and effective incident resolution.
• Security Procedures: Implement and adhere to established security policies, procedures, and guidelines, including emergency response plans, evacuation protocols, and crisis management procedures.
• Surveillance and Monitoring: Operate and monitor security surveillance systems, including CCTV and alarms. Review footage, reports, and logs to identify potential risks and maintain situational awareness.
• Access Control: Manage and verify credentials for employees, contractors, and visitors, ensuring authorized entry and preventing unauthorized access.
• Cross-Functional Collaboration: Partner with departments such as Facilities, HR, Legal, and IT to align and integrate security measures within the client's overall corporate strategy.
• Training and Awareness: Support and participate in employee security awareness programs, promoting best practices in safety, emergency response, and incident reporting.
• Compliance: Ensure compliance with applicable laws, regulations, and industry standards, including GDPR, HIPAA, and other corporate security requirements.
• Reporting: Prepare and deliver regular reports summarizing security activities, incidents, and proactive measures to management and relevant stakeholders.
• Customer Service and Professionalism: Represent Prosegur and the client with professionalism, maintaining a courteous demeanor and delivering concierge-level service to employees and visitors.

Qualification and Education Requirements

• Associate's degree preferred.
• Minimum of two (2) years of experience in law enforcement, military service, and/or concierge-level security operations.
• Must be able to pass a background check and drug screening test prior to hiring.

Preferred Core Competencies (Demonstrated through experience, training, and/or testing)

• Proven experience providing concierge-level security services.
• Experience in Executive Protection.
• Possession of all applicable state and local licenses or permits.
• Current CPR/AED and basic lifesaving certifications.
• Strong communication skills-verbal, written, and electronic (radio, cellphone, email, and text).
• Professional demeanor and appearance at all times.
• Working knowledge of access control systems, CCTV, and alarm monitoring.
• Effective problem-solving and conflict resolution skills.
• Demonstrated leadership and teamwork capabilities.
• Skilled in managing and de-escalating stressful or confrontational situations.
• Capable of multitasking and prioritizing competing demands.
• Proficiency in Microsoft Office Suite.

How You'll Succeed Here

• Lead with respect and curiosity-listen actively, communicate clearly, and act decisively.
• Model mindfulness and cultural competence-support a safe, welcoming environment for all.
• Balance policy and discretion-apply standards consistently while exercising sound judgment.
• Stay tech-savvy-use modern tools, data, and reporting to drive proactive security outcomes.

Additional Information / Benefits

• Paid Holidays
• 401K/403b Plan
• Dental Insurance
• Paid Vacation
• Paid Sick Days
• Vision Insurance
• Medical Insurance
• Life Insurance