Technical Support Specialist

Our client is seeking a Technical Support Specialist to serve as a key point of contact for customers, contractors, distributors, and internal teams. This role focuses on delivering exceptional support for product inquiries, order assistance, and basic troubleshooting. This is an excellent opportunity for someone with experience in manufacturing, engineering, construction, industrial, or technical products who enjoys problem‑solving, customer interaction, and expanding their technical knowledge. Prior experience with lighting or electrical products is not required—just a strong aptitude to learn. Responsibilities Act as the primary contact for customer inquiries via phone and email, including product questions, order status, and support needs Deliver a professional, timely, and solutions-focused customer experience Troubleshoot basic product issues and elevate complex technical concerns as needed Partner cross‑functionally with engineering, manufacturing, production, and sales to resolve issues Review product specifications and internal resources to provide accurate guidance Track and document customer interactions, cases, and resolutions in CRM systems Proactively follow up on open issues through resolution Support customers across the full lifecycle—from initial inquiry through post‑delivery support Maintain clear communication with both customers and internal stakeholders Continuously develop and maintain product knowledge Qualifications 3+ years of customer support experience in a technical or product‑based environment (manufacturing, engineering, industrial, or construction) Strong experience supporting customers via phone and email Ability to troubleshoot and resolve basic technical or product‑related issues Proficiency with CRM systems and Microsoft Office Background in manufacturing, engineering, or technical product environments Work Environment Full‑time, on‑site role (Monday–Friday, 8:00 AM–5:00 PM) Located in a modern, newly renovated headquarters with Hudson River views Collaborative team environment (approx. 5‑person support team) Exposure to a wide range of departments including engineering, production, sales, and marketing Leadership focused on career growth, training, and performance development Competitive benefits package including health insurance, paid holidays, and PTO Job Type & Location Contract to Hire position based out of Beacon, NY. Pay And Benefits The pay range for this position is $19.00 – $24.00/hr. Benefits Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long‑term disability Health Spending Account (HSA) Transportation benefitsEmployee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Application Deadline This position is anticipated to close on Jul 10, 2026. Equal Opportunity Employer Statement The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. Compliance and Disclaimers San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. Request Accommodation If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on click.appcast.io for other accommodation options. #J-18808-Ljbffr