Customer Service Representative

Customer Service Representative

We are a fast-paced business with ambitious growth plans; so if you are dedicated, enthusiastic and always seeking ways to improve, you'll enjoy a career with us!

Ontic is a leading global aerospace OEM trusted by the world's aviation leaders. Ontic's Chatsworth, CA, site specializes in precision engineering, MRO, and new solutions for parts at risk of obsolescence. With over 1,400 employees across four time zones and seven sites, we have more than doubled in size since 2019 and are continuing to grow at pace.

Ontic offers a new lease on life for the aerospace and defense industry. We're dedicated to providing a safe, diverse, and evolving work environment. We work with integrity, responsibility, safety, and accountability through inspiring, engaging, and collaborating to achieve a common goal — whether that's serving our customers, helping each other, or volunteering in our local community.

Our team is looking for an experienced and motivated Customer Service Representative at Chatsworth, CA Office. The ideal candidate will oversee daily operations, coach and develop team members, ensure exceptional customer experiences, and implement strategies to improve service quality, efficiency, and customer satisfaction.

As a Customer Service Representative, you will:

• Serve as the primary point of contact for customers, addressing inquiries and resolving issues.
• Support customer or agency audits.
• Create and maintain a professional, friendly, courteous and helpful relationship with internal and external customers.
• Respond quickly, professionally, and accurately to all customer inquiries regarding quotes, orders, status requests, complaints, product returns, and warranties.
• Utilize relationships with internal production and purchasing staff to seek out answers for customers.
• Work collaboratively with the rest of the Customer Service team to manage company backlog.
• Read and review customer purchase orders and transfer details to internal sales orders in a timely manner.
• Notify the customer of any discrepancies on the purchase order after comparing to the quote.
• Review all exports for compliance in accordance with EAR and ITAR regulations.

Main Qualifications and Requirements:

• 3+ years of experience in customer service within the aerospace industry
• Minimum high school diploma (bachelor's degree preferred)
• Proficiency in CRM software and Microsoft Office Suite
• Prior experience with Airline customers and OEMs is desired.
• Ability to work independently and make good decisions with minimal direction
• Strong problem-solving skills and attention to detail.
• Excellent verbal and written communication skills.
• Knowledge of Aerospace industry parts sales
• Self-motivating, positive attitude, customer oriented, ability to perform job without direct supervision

Our Benefits:

• Comprehensive medical insurance
• Competitive PTO
• Company 401K plan with up to 4% matched contribution
• Annual bonus program (varies by level and discretionary based on company and individual performance)
• Flexible working arrangements
• Paid volunteering opportunities
• Access to mental health champions across our sites
• Commitment to development
• Employee referral program

EOE/Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran

Compensation Pay Range $28-$36

Ontic Engineering and Manufacturing Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

This position must meet export control compliance requirements. To meet export control compliance requirements, a "U.S. Person" as defined by 22. C.F.R. §120.15 is required. "U.S. Person" includes U.S. Citizen, lawful permanent resident, asylee, or refugee.