Police Dispatcher (PT/FT)

Job Title

Police Dispatcher

Job Description

The City of Azusa and Azusa Police Department offer a wide-variety of benefits, including: flexible work schedule, annual cost of living increases, CalPERS retirement, city-paid deferred compensation, health reimbursement account contribution, bi-lingual pay, longevity premium, $1,700 monthly flexible benefit/medical contribution, life insurance, short-term and long-term disability insurance, opportunity for overtime, callback, training, and shift differential pay, tuition reimbursement at 100% of Cal State rate, 10 city-paid holidays and generous sick, vacation, floating holiday, administrative, and bereavement leaves.

Essential Functions

Essential functions include receiving requests for police or other emergency services over the phone, answering 911 calls, screening incoming calls to determine necessity, priority, and type of response required, monitoring other radio frequencies to be aware of incidents elsewhere that may affect City police operations, monitoring cameras throughout the building, dispatching, as necessary, police units in response to calls for service or request from officers in the field, using law enforcement terminology and citing code sections by number, calling public and private agencies, such as allied law enforcement, hospitals, towing services, and utilities and requesting mutual assistance when necessary, keeping track of police unit locations and status, maintaining constant radio communication with personnel in the field, running warrant checks on subjects, registration checks on vehicles, and property checks, relaying information and instructions to personnel in the field, maintaining accurate log of incoming service requests and actions taken, preparing other reports and records as directed; maintaining files necessary for dispatch as assigned, entering, updating, and retrieving information from the computer and teletype networks, providing general information to the public, as necessary, referring callers to appropriate agencies, calming angered or distraught callers, maintaining calm in radio transmissions during hectic, tense, and dangerous situations, may assist citizens and police officers with translation related needs, providing temporary and vacation relief for other staff as necessary, may search prisoners on an as needed basis and supervise and care for infants and children awaiting transportation.

Qualification Guidelines

Qualifications include education and/or experience that has provided the knowledge, skills, and abilities necessary for satisfactory job performance. Example combinations include graduation from high school or equivalent AND two (2) years of experience in typing and general clerical work including one year of experience with required considerable public contact. Knowledge includes considerable knowledge of office procedures, record keeping system, forms correspondence, reports and other materials common to operation of a police department, police dispatching procedures and the laws and regulations governing the use of dispatching equipment in a law enforcement agency, agencies involved with police activities, Penal Code, Vehicle Code, and local municipal code, 911 system and TDD Deaf Translation System, computerized systems used in municipal law enforcement agencies. Ability includes ability of communicate clearly and concisely, both orally and in writing, type accurately at a speed of not less than 40 net words per minute, understand and follow oral and written instructions, learn and follow standard broadcasting procedures and rules, learn and utilize a wide variety of codes and computer commands, spell accurately, work various shifts, operate computer terminal and other office equipment quickly, accurately, and at times, concurrently, respond to emergency and problem situations effectively, understand, explain and apply policies and procedures, dispatch police units quickly and effectively, speak clearly and precisely, work under pressure and exercise good judgment, effectively communicate and elicit information from upset and irate citizens, work with minimum supervision.

Special Requirements/Physical, Mental, Environmental Conditions

Marginal functions are position functions which may be changed, deleted or reassigned to accommodate an individual with a disability. Environmental conditions include work is performed primarily in a standard office setting. Physical conditions include requires extensive and repetitive physical activity involving the arms, wrists, and hands, including writing and using a keyboard and mouse to operate a personal computer, sitting for long periods of time, ability to read, write and communicate orally clearly and effectively. Work environment does not require any extraordinary physical strength, heavy lifting, or other special physical qualifications. Some requirements may be accommodated for otherwise qualified individuals requiring and requesting such accommodations.

Recruitment Process

All applicants are required to submit a complete City application at Applications must be accompanied by a resume describing experience, education, and training in relation to the requirements of the position, however, resumes will not be accepted in lieu of a City employment application. Applications that are submitted without a resume, or have unanswered supplemental questions, may be deemed incomplete. Application screening (refer/non-refer): online applications will be reviewed for qualifications that are highly desirable and most needed to perform the essential functions of this job. Only those candidates whose applications indicate that they are most qualified will be invited to continue in the recruitment process. Examination process (oral interview): candidates will be interviewed and rated by a qualification appraisal panel of subject knowledge experts. Each candidate's rating will be based on responses to a series of structured questions designed to elicit the candidates' qualifications for the job. Only the most successful candidates will be placed on the eligibility list. As vacancies occur throughout the City of Azusa within this classification, candidates may be referred to the hiring department. In accordance with the City of Azusa Civil Service Rule 5.5.1, examinations may consist of one or more selection techniques, including but not limited to: application evaluation (qualifying), written exam, and/or panel oral interview. Selection procedure: after the testing process, the top-scoring candidates will be placed on an eligibility list. Candidates may be invited to begin the background process after the list is approved. Candidates who are selected will undergo an extensive background process including polygraph, criminal history, credit history, driving record, military history, civil records check, past & current employers, drug & alcohol abuse, education, and reference contacts. Candidates who successfully pass the background investigation may be selected for a position and receive a conditional offer of employment contingent upon psychological and medical examinations by City-selected medical professionals. The City of Azusa is an equal opportunity employer that is committed to inclusion and diversity. The City of Azusa does not discriminate on the basis of race, religion, sex (including gender and pregnancy), national origin, ancestry, disability, medical condition, genetic characteristics, marital status, age, or sexual orientation (including homosexuality, bisexuality, transgender or heterosexuality) status in employment or the provision of services. Please be advised that as an employee of the City of Azusa, your job could be modified as part of the City's obligation to reasonably accommodate a disabled employee. The City is dedicated to making its programs, services and activities accessible to individuals with qualified disabilities. If you require reasonable accommodations to complete the employment application and/or participate in the testing process, please contact Human Resources at View phone number on click.appcast.io prior to the filing deadline. We will attempt to reasonably accommodate applicants with disabilities upon request. Thank you for taking the time to apply for a career opportunity with the City of Azusa!