End User Support Analyst

End User Support Analyst

Rowayton, CT 06853

Job Description

Fairfield County Hedge Fund is seeking a mid-level IT analyst to join the firm's tech-support help desk team. The analyst will sit on the trading floor and provide operational support for firm-wide end user application and workstation hardware support. Responsibilities include installing, maintaining, and troubleshooting workstations, including performing software upgrades. Provide support for market data and trade execution platforms. Execute daily operational procedures, including morning system status checks, data center inspections, and managing trouble ticket workflows. Participate in team meetings and collaborate effectively with colleagues. Provide off-hours support as part of a rotating schedule with other team members.

Requirements include 3+ years of experience providing technical support for workstations. A BA/BS in Computer Science or related field is required. Strong problem-solving and troubleshooting skills related to workstation hardware, computer systems and applications are necessary. Experience with all Microsoft desktop software, particularly Microsoft Windows 11 and Office 365 is desired. Financial Services industry experience; familiarity with market data applications from vendors such as Bloomberg and Refinitiv is also desired. Excellent interpersonal and communication skills (verbal and written) are required. Ability to work independently and collaboratively in a dynamic, fast-paced environment, often working on several projects at once is necessary. Familiarity with Backup, Desktop Patching, VMware, or Ivanti product suite is desired. Printer and/or print vendor management is desired. Mobile Device Management (iOS/Android) is desired.

Opening Doors to Incredible Opportunities: For over two decades, Capstone has been working with elite organizations from Fortune 500s to start-ups in some of the most competitive market sectors. Because of our deep connections, we're able to match you with the most relevant and prestigious career opportunities available — whether you're an executive or manager, we'll help you reach your professional goals.

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Equal Opportunity Employer: Capstone provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. We celebrate diversity and are committed to creating an inclusive environment for all employees. Capstone will provide reasonable accommodations for people with disabilities in all parts of the hiring and employment process.