Coordinator, Digital Commerce

Coordinator, Digital Commerce

e.l.f. Beauty, Inc. stands with every eye, lip, face and paw. Our deep commitment to clean, cruelty free beauty at an incredible value has fueled the success of our flagship brand e.l.f. Cosmetics since 2004 and driven our portfolio expansion. Today, our multi-brand portfolio includes e.l.f. Cosmetics, e.l.f. SKIN, pioneering clean beauty brand Well People, Naturium, high-performance, biocompatible, clinically-effective and accessible skin care, and our newest brand, rhode, a line of curated skincare essentials, formulated for a variety of skin types and needs with high performance ingredients, it's a daily routine that nourishes your skin barrier over time.

In our Fiscal year 25, we had net sales of $1 Billion and our business performance has been nothing short of extraordinary with 29 consecutive quarters of net sales growth. We are the #2 mass cosmetics brand in the US and are the fastest growing mass cosmetics brand among the top 5. Our total compensation philosophy offers every full-time new hire competitive pay and benefits, bonus eligibility (200% of target over the last six fiscal years), equity, flexible time off, year-round half-day Fridays, and a hybrid 3 day in office, 2 day at home work environment. We believe the combination of our unique culture, total compensation, workplace flexibility and care for the team is unmatched across not just beauty but any industry.

Visit our Career Page to learn more about our team.

Position Summary:

We're looking for a highly organized, high-energy team member who thrives in a fast-paced environment and is energized by the speed of social commerce. The Coordinator, Digital Commerce provides day-to-day support across e.l.f. Beauty's digital commerce business, with a primary focus on TikTok Shop alongside Web and App. This role supports execution across product setup, promotions, onsite merchandising, and performance reporting to ensure activations go live accurately, on time, and aligned with business priorities. The ideal candidate brings strong operational rigor, is confident working in Shopify day to day, and is excited to help establish repeatable processes that scale TikTok Shop performance and support new, emerging channels.

Responsibilities:

• Support daily operations across Web, App, and TikTok Shop including pacing updates, revenue tracking, and inventory health checks.
• Monitor in-stock status and support launch readiness (SKU setup, timing, go-live requirements), including activation checklists and pre-launch QA.
• Maintain TikTok Shop fundamentals: product listings, pricing, inventory, bundles, and promotions to ensure accuracy and readiness for key moments.
• Monitor TikTok Shop account health and platform policy updates; flag compliance risks and operational issues promptly.
• Troubleshoot TikTok Shop operational issues (product, order, listing, promotion errors) and drive resolution, including working with TikTok support when needed.
• Track social commerce performance metrics (GMV, conversion rate, engagement, click-through) and surface insights on what's working to inform next actions.
• Stay current on TikTok beauty trends and shopping formats to keep listings, merchandising, and timing aligned with how the community shops.
• Support operational management of subscription/auto-replenishment programs, including setup support, site checks, and issue escalation.
• Produce weekly, monthly, and ad hoc reporting; track and summarize key KPIs (sales, orders, conversion, AOV, promotional lift, sell-thru, TikTok GMV, affiliate metrics).
• Maintain accurate details across tools and trackers; ensure data quality and consistency across reporting outputs.

Requirements:

• Bachelor's degree required (or equivalent practical experience).
• 1–3 years of relevant experience in digital commerce, operations, merchandising, social commerce, or a related role.
• Hands-on experience with a Shopify storefront is desired (admin, reporting, products, collections, merchandising, promotions coordination, QA).
• Strong interest in TikTok Shop; familiarity with TikTok Shop Seller Center is a plus.
• Strong Excel skills (pivot tables, lookups, basic data manipulation) and comfort working with large datasets.
• Analytical mindset with ability to monitor performance, spot trends, and translate data into clear takeaways.
• Clear communicator who can escalate issues quickly, manage timelines, and keep tasks moving in a fast-paced environment.
• Comfortable learning new tools and working across multiple platforms at once.

$25 - $30 an hour

The base salary range for this role is listed above. Total compensation includes base salary, annual company-based performance bonus, and equity. Under e.l.f.'s annual bonus program, employees are eligible to earn up to 200% of their target bonus when company performance exceeds defined goals. In addition, e.l.f. provides a variety of other benefits to employees, including medical, dental, and vision insurance, a retirement savings plan, gender neutral parental leave, and unlimited paid time off. The amount of total compensation (including base salary) offered will be based on a wide range of factors, including geographic location, experience, specific skills, and qualifications.

Compensation components are subject to change at the company's discretion.

This job description is intended to describe the general nature and level of work being performed in this position. It also reflects the general details considered necessary to describe the principal functions of the job identified, and shall not be considered, as detailed description of all the work required inherent in the job. It is not an exhaustive list of responsibilities, and it is subject to changes and exceptions at the supervisors' discretion.

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