Program Manager

Program Manager Washington, DC Chenega Agile Real-Time Solutions (CARS) seeks an experienced Program Manager to lead and oversee the execution of complex enterprise IT service programs supporting federal customers. The role will drive modernization of IT Service Management (ITSM) practices and ensure successful delivery of integrated IT services that support secure, reliable, and mission-focused operations. Responsibilities Serve as the primary point of contact with Government stakeholders, including the Contracting Officer’s Representative (COR), providing strategic direction and daily oversight for contract execution. Manage total program work effort, including planning, staffing, budgeting, risk mitigation, reporting, deliverables management, quality assurance, transition planning, and performance monitoring. Lead cross-functional teams across multiple task areas, including: Establish governance frameworks, facilitate stakeholder engagement, and ensure program performance objectives are met. Oversee design and implementation of enterprise ITSM tools and platforms to improve efficiency, automate workflows, and enhance service delivery. Ensure seamless coordination of IT services, including incident management, problem resolution, change management, and customer support. Implement lessons learned processes, performance monitoring frameworks, and service improvement initiatives. Align IT service delivery with customer mission objectives through process optimization, performance improvement, and service reliability initiatives. Oversee execution of ITIL-aligned ITSM processes across operational environments. Direct performance monitoring and reporting using KPIs and SLA metrics to drive measurable service improvements. Support resource utilization tracking, workforce planning, performance analysis, and automation initiatives. Provide product implementation leadership across enterprise IT platforms, including ServiceNow and related service management tools. Identify opportunities to improve operational efficiency, reduce service delivery risk, and enhance program outcomes. Apply lifecycle delivery methodologies including Agile, Waterfall, and hybrid approaches. Ensure all work is performed in compliance with applicable regulations, contractual requirements, and organizational performance standards. Supervisory responsibilities. Other duties as assigned. Qualifications Bachelor’s degree in business administration, IT Management, or a related field. 7+ years of experience managing large-scale federal IT programs. 5+ years of IT Project Management experience, including 3+ years on federal government contracts. Active PMP or PgMP certification required. Active ITIL v4 certification. Active Top‑Secret Clearance. Must be a US Citizen. Preferred Qualifications Master’s Degree or MBA. Preferred Certified Scrum Master (CSM) or equivalent. Highly preferred hands‑on experience leading ServiceNow implementations (especially ITSM and PPM Suite). Knowledge, Skills, and Abilities Knowledge in lifecycle methodologies, including Agile, Waterfall, and hybrid approaches. Advanced knowledge of PMI PMBOK or equivalent program management standards. Strong skills in stakeholder management, program governance, risk mitigation, and federal acquisition regulations (FAR). Ability to work independently and yet be effective within a team setting. Must be capable of managing multiple efforts with time‑related constraints in a fast‑paced contracting environment. Demonstrated ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals. Friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others. Excellent skills in Microsoft Word, Excel, and other Office applications. Proficient with Microsoft Office Applications, and experience working in a home office setting, as well as the ability to train end users on frequently asked technical issues. Ability to provide technical assistance and support over the phone; good phone skills, professional demeanor, and previous customer service experience strongly desired. Good problem‑solving skills; ability to visualize a problem/situation and think abstractly to solve it. Estimated Salary/Wage USD $166,500.00 / Yr. Up to USD $200,000.00 / Yr. #J-18808-Ljbffr Chenega Agile Real Time Solutions, LLC