Premium Assistance (PA) Investigation Customer Service Associate

Premium Assistance (PA) Investigation Associate

Location: San Antonio (location is non-negotiable)

The Premium Assistance (PA) Investigation Associate reviews documentation and determines cases for program eligibility and communicates with clients and employers.

Responsibilities Include:

• Conducts research and performs investigations to obtain all pertinent information for case evaluation
• Analyze case documentation to ensure members qualify for Premium Assistance
• Reviews and evaluates client information such as paystubs and or other documentation to determine eligibility for monthly reimbursement
• Contacts PA members to request necessary information when a change was identified, or when a document received is not valid
• Responds to incoming calls from clients and/or employers
• Observes professional standards of conduct, including attendance, professional behavior and dress code
• Develop and maintain professional business relationships through verbal and written communication with team members, employers, and Premium Assistance members
• Identify and communicate process improvements
• Multi-tasking ability to prioritize work with time constraints
• Experience in critical thinking, and problem solving
• Ability to work with multiple personnel under minimal supervision
• Completes or exceeds daily goals
• Assist management with escalations, assist with training new agents
• Performs other duties as assigned

Job Requirements:

• Working hours consist of Monday through Friday, 7:00 a.m. to 4:00 p.m. CST
• Possible voluntary overtime available Monday through Saturday

Basic Qualifications:

• Minimum 1 years' experience in a customer service and/or contact center environment
• Minimum 2 years' experience with Microsoft Office Suite

Preferred Qualifications:

• Excellent problem-solving skills
• Ability to manage workflows
• Strong interpersonal skills
• Exceptional verbal and written communication skills
• Strong attention to detail
• Excellent analytical skills
• Must be able to work with minimal supervision

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.

We anticipate this job posting will be posted until 06/05/2026.

Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off.