Vendor Management Coordinator (Onsite)

Who We Are Join a team that puts its People First! As member of First American's family of companies, Mortgage Solutions provides lenders with solutions to originate, close and service quality loans. Since 1889, First American has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. What We Do The Vendor Management Coordinator is responsible for managing critical operational processes that support customer onboarding, customer and investor relationships, vendor oversight, agreement administration, and executive-level business reporting. This position serves as a central point of coordination between internal departments, customers, vendors, management, and external business partners. Responsibilities Vendor Management Manage third‑party vendor relationships and contract administration. Coordinate vendor onboarding, renewals, performance monitoring, and issue resolution. Maintain vendor records and compliance documentation. Manage vendors including Xactus, water service providers, building management vendors, Synergies First, and other operational partners. Agreement Management Oversee new lender agreements, renewal processing, and tracking. Administer termination and modification agreements, including approval workflows. Prepare executive signature packages and routing. File, scan, index, and retain executed agreements. Committee Administration & Governance Schedule committee meetings and prepare agendas. Record and distribute committee meeting minutes. Track action items and follow‑up requirements. Administer Tri‑Party eNote agreements and approval workflows. Customer Service Support Provide customer service team oversight and administrative support. Coordinate escalated customer issue resolution. Facilitate communication between customers and internal stakeholders. Administrative Operations Office visitor check‑in administration. Mail service and distribution management, including check receipt, logging, routing, and processing. General office operations support. Executive & Operational Support Coordinate special projects and operational initiatives. Prepare reports, status updates, and management documentation. Support compliance reviews, audits, and process improvement efforts. What You’ll Bring Associate’s or Bachelor’s Degree preferred. 3–5 years of experience in vendor management, operations, contract administration, customer service, or related fields preferred. Strong organizational, communication, and project management skills. Experience with CRM, workflow management, and document management systems preferred. Ability to manage multiple priorities while maintaining attention to detail. Pay Range $23.37 - $31.14 Hourly. This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job‑related knowledge, skills, experience, business requirements and geographic location. Benefits Medical, dental, and vision coverage. 401(k) plan. PTO and paid sick leave. Employee stock purchase plan. Equal Opportunity Employer First American is an equal opportunity employer in every sense of the term. #J-18808-Ljbffr First American