Server

Job Description

Job Description

Latrobe Country Club was founded in 1920 and is the home of one of the greatest golfers to ever play the game – Arnold Palmer.  The history and legacy of the Palmer family are deeply rooted in Latrobe Country Club.

At Latrobe Country Club, we continue to honor the legacy of the Palmer family.  Our team is committed to uphold the Club’s long-standing rich traditions and spirit, while creating an environment that ensures a high level of member and guest satisfaction.  Our staff is dedicated to providing excellent service in a comfortable, warm, and friendly atmosphere that feels like home.

Position: Food & Beverage Server (Dining Room, Banquets, Pool Attendant, Halfway House)

FLSA designation: Non-Exempt

The Food & Beverage Server position is expected to provide an exceptional level of Food & Beverage service in a dining room or banquet function in accordance with the high standards of Latrobe Country Club.

Primary Responsibilities (Including but not limited to)

●        Arrive on time, ready to work in full uniform, to include name badge and umbrella pin. Must also have a pen, and wine opener for all shifts.

●        Present an enthusiastic, friendly, and hospitable attitude to all members and guests exhibiting the positive image of Latrobe Country Club.

●        Greet all members/guests in a pleasant manner, using their last names, making them feel welcome and at ease.

●        Ensure that all member/guests receive immediate attention, and their orders are taken promptly and courteously. Ensure that guests are not ignored at any time throughout their dining experience. Ensure that the members/guest(s) receive everything they need in a timely manner.

●        Be knowledgeable and understand the features of the Chef’s recommendations. Be able to communicate these dishes as well as regular menu items, specialty drinks, wine lists and preparation methods.

●        Ensure that workstations are properly refilled at the end of the shift. Maintain side workstation on an ongoing basis.

●        Have a good knowledge and understanding of all Food & Beverage outlets and be prepared to work in various locations or at a banquet function when necessary.

●        Anticipate and respond to guest/member needs. Provide efficient table side service and tabletop maintenance.

●        Be knowledgeable and professional in wine and beverage service.

●        Be educated on table numbers and seat positions. Assist team members with tables to ensure maximum service levels by greeting, eating initial suggestive drink recommendations, maintaining, clearing, and resetting tables.

●        Communicate issues or concerns to food & beverage supervisor and work to address problems with professionalism to remedy as soon as possible.

●        Write up all sales properly and accurately maintain all guest checks. Ensure that guest/member name and number are printed, and signature is obtained. Maintain responsibility for all checks and walk outs. Up charge correctly. Ensure that food or beverage is not given away and do not allow to-go boxes from buffet. Verify the accuracy of prices, state and federal taxes, tips, and other charges on all checks.

●        For special events, handle cash and credit cards from guests, as well as member charges, as prescribed by standard operating procedures.

●        Attend all pre-shift meetings, staff meetings or training meetings as requested by the food & beverage supervisor or assistant general manager.

●        Participate in the continuous cleaning, attention to detail and upkeep of the Club’s dining facility and outlets.

●        Ensure that all food & beverage items meet strict specifications and standards of the Club before they are served.

●        Use the proper garnishes, china, or glassware for all food & beverage items.

●        Operate under all guidelines, policies, standards, procedures, and constraints as established by Latrobe Country Club and as determined in the food & beverage training manual.

●        Ensure that banquet function procedures are followed and pre and post work is completed.

●        Practice suggestive selling techniques in a professional and efficient manner.

●        Perform any other duties that may be required by management from time to time.

Qualifications and Characteristics Required

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job with or without reasonable accommodation.

●        Ability to exhibit and execute exceptional teamwork.

●        Ability to communicate with all levels. Provide guest service.

●        Attention to detail and cleanliness standards.

●        Good customer/member service skills.

●        Ability to handle multiple requests and organize time.

●        Ability to make proper charges to guest/member billing.

Physical/Mental Requirements

·         Must be able to lift up to 50 pounds, able to bend, push, pull, kneel, and stretch. Must be able to endure extended periods of standing and walking.

·         Previous serving experience in a hospitality or country club operation preferred.