Senior Engineer II, Technical Customer Care

Join our Technical Support Service Engineer team as a Senior Engineer, where you'll blend technical problem-solving with customer advocacy. This role is perfect for someone who loves diagnosing complex product challenges and delivering solutions that make a real difference.What will you do? The focus of this role is to help resolve product issues for Schneider Electric field engineers and partners. The role utilizes Schneider Electric equipment to simulate and test problems experienced in customer’s environment. These troubleshooting actions require the configuration of servers, workstations, controllers, and databases while also using remote desktop software to connect to live systems for troubleshooting purposes.Essential Duties & Responsibilities: Job functions include:Set up and configuration of Windows workstations/serversInstalling and restoring Building Management SystemsWork with debugging software and analyzing the resulting logsUsing provided tools to decipher error logs to determine root cause of problems, such as WiresharkInterface with Engineering and Quality Assurance departmentsAbility to be a liaise between Engineering to explain the problem and QA for resolution when neededJob responsibilities include:Troubleshooting and resolving complex system problemsUnderstanding Control logic utilizing (DI, DO, AI, AO, Relays, NO, NC, Grnd, TX, RX)The ability to quickly learn new productsUsing reference manuals to learn and gain personal knowledge on the various productsThorough documentation of support case information and resolutionsCapable of working with customers who have varying levels of product knowledge and experienceExcellent phone and personal interaction skills: Ability to relate to the customer on their current issue and converse in a clear and calm demeanorWhat qualifications will make you successful? Preferred System Knowledge: Understanding of Security Technology, Access Control, CCTV, Intrusion Alarm systems, Intercom systems. Understanding of BMS Technology, HVAC topologies, BMS integration, Field devices, control protocols.Bachelors degree in electrical engineering in computer science preferredMust have 10+ years of field experienceMust have Tridium/Niagara Field ExperienceMust have Niagara N4/AX CertificationHVAC/BMS Control backgroundNiagara N4/AX CertificationTAC IA – LON / BacNetTAC Vista – LONEcoStruxure Building OperationInformation Technology, TCP/IP networks, servers, domains, firewalls, routing, windows, and mobile Operating systems. Electrical – Low voltageWhat's in it for me?Meaningful work where your technical expertise directly impacts customer successCollaborative culture that values innovation, problem-solving, and knowledge sharingProfessional growth opportunities including specialized training and technical certificationsSupportive team environment that encourages continuous improvementBring your technical talent to a team that's ready to welcome you — apply today!At Schneider, we believe that every employee is a talent who deserves equal opportunities. This means you matter. Every individual needs to feel valued, supported, and treated fairly to do their best work.Our Total Rewards is our way of saying: “We see you. We value you”. It’s more than just pay and benefits- it’s a meaningful investment in you. It is designed for you to perform, grow, feel safe, and elevate your potential to shine as an impact maker.For this U.S. based position, the expected pay range is USD 117,600 - USD 176,400 per year. This pay range includes base pay and short-term incentives. The compensation range for this full-time position applies to candidates located within the United States. Our pay ranges are determined by reviewing roles of similar responsibility and level. Within the pay range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training.Schneider Electric is there when it matters most to youOur Total Rewards package outlines all the benefits and support you’ll enjoy as part of the Schneider Electric team:Care for Yourself and Your Family. We ensure you feel secure with benefits that help you and your family thrive: medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks, flexible work arrangements, paid family leaves, well-being programs, 12 holidays per year, and 15 days of paid time off per year.Invest and Plan Your Future. We help you plan and invest for the future with competitive pay and programs including base salary, incentives, company share ownership, and 401(k) with match.Grow Your Skills and Career. We support development through performance discussions, global opportunities, the Schneider Career Hub, and learning platforms like Coursera.Team Up in the Workplace. We encourage collaboration, recognition, sharing your voice, and an inclusive workplace.Support Your Community. We make a difference through volunteer leave, programs with the Schneider Electric Foundation, youth education initiatives, and military leave benefits.Looking to make an IMPACT with your career?When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.Become an IMPACT Maker with Schneider Electric – apply today!€40 billion global revenue+9% organic growth150 000+ employees in 100+ countriesYou must submit an online application to be considered for any position with us. This position will be posted until filled.Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter hereSchneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.