Mortgage Servicing Specialist

Interim Residential Loan Servicing PositionThis position will be responsible for the interim servicing of the residential loans sold on the secondary market. Responsibilities include performing duties of loan set-up, loan pay-off, account reconciliations, customer service and past-due collections.Essential Duties and Responsibilities (Other duties may be assigned.)Board mortgage loans to the servicing system accurately and timely upon receipt of completed loan closing packages.Verify the accurate transfer of loan fees, terms, and related data from the loan origination system to the servicing system and general ledger.Monitor and track receipt of initial mortgage payments for loans serviced by the Bank.Process loan payoffs in the servicing system upon receipt and reconciliation of investor purchase advices.Perform daily monitoring, balancing, and reconciliation of assigned general ledger accounts and designated demand deposit accounts (DDA).Research and resolve account variances within established timelines and compliance standards.Provide exceptional customer service and support to both secondary market and portfolio mortgage customers.Conduct collection activities, including contacting customers with delinquent mortgage payments to discuss repayment options and account status.Develop, document, and maintain department procedures to ensure compliance, consistency, and operational efficiency.Cross-train with team members and provide backup support to ensure business continuity and coverage of critical functions.QualificationsEducation & ExperienceHigh school diploma or equivalent required; Associate's or Bachelor's degree in Business, Finance, Accounting, or a related field preferred.Minimum of 2 years of experience in mortgage servicing, mortgage operations, loan processing, banking operations, or a related financial services role.Experience with mortgage servicing systems and loan origination systems preferred.Knowledge & SkillsWorking knowledge of mortgage servicing practices, investor loan purchases, payment processing, and collections.Understanding of general ledger balancing, account reconciliation, and basic accounting principles.Strong attention to detail with a high level of accuracy in data entry, balancing, and transaction processing.Excellent analytical and problem-solving skills with the ability to research and resolve discrepancies in a timely manner.Strong customer service and interpersonal skills, with the ability to communicate professionally with customers and internal stakeholders.Ability to prioritize multiple tasks, meet deadlines, and work effectively in a fast-paced environment.Proficient in Microsoft Office applications, including Excel, Word, and Outlook.Strong written communication skills with the ability to create and maintain procedures and documentation.Ability to work independently and collaboratively as part of a team.Demonstrated commitment to confidentiality, compliance, and operational risk management.Other RequirementsAbility to cross-train on departmental functions and provide backup support as needed.Willingness to adapt to changing priorities and operational needs.Regular and reliable attendance.