Shift Support (In Training)

Chick-fil-A Shift Support

At Chick-fil-A Franklin a member of our Leadership team is someone who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant's heart. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times. Our Shift Supports are responsible for supporting senior leadership in executing daily operations and keeping team members accountable for each component of what makes Chick-fil-A great, our service and guest experience. A Shift Support's two main areas of focus are completing tasks so that the restaurant runs effectively, and coaching/developing team members. Shift Supports lead by example and set the tone that others will follow.

Candidates have the opportunity to progress towards their area of strength and career interest while working in Operations. These can include Human Resources (Talent), Training, Inventory, Community Outreach/Marketing, Customer Experience, Food Safety, Facilities, and/or Hospitality.

Position Type:

• Full-time and Part-time
• This position is available in both the front of house and back of house areas in the restaurant.

Full-time availability:

Monday - Saturday availability (work schedule would be 4-5 days/week)

Preferred daytime availability 5:30am - 5:00pm

Nighttime availability 11:00am - 11:00pm or 2:00pm - 11:00pm

Part-time availability:

Minimum Friday and Saturday availability required

Chick-fil-A Shift Support Benefits:

Competitive Pay: Starting at $17/hr for full-time.

Paid Time Off: All of our Shift Supports can accrue PTO after one year of employment with us.

Growth Opportunities: Continued growth opportunities through our leadership development program.

Free College Tuition: Now offering free college tuition through Point University to ALL team members!

Chick-fil-A Scholarships: All team members are eligible to apply for Chick-fil-A's annual Remarkable Futures Scholarship.

Free meals: All members of our team receive a meal allowance anytime they work, full-time averages $2,300 in free food annually.

Closed Sundays: All Chick-fil-A restaurants are closed on Sundays so you can have a day off to spend time with family and friends.

Health Insurance: Employer contribution available for full-time employees.

401(k): Available to employees who meet tenure requirements after one year of employment. Employer match up to 4%.

Professional Environment: At Chick-fil-A, our entire team is nurtured and coached to develop skills that are transferable across many careers.

Shift Support Responsibilities:

• Participating operationally in day-to-day activities in high-volume, fast-paced Restaurant
• Offer immediate and respectful response to Guest's needs
• Assist in training of new hires, set the tone for a shift, and act as a role model for our team
• Be a friendly, encouraging team player
• Open and/or close, lead shifts, key holder
• Count drawers and finalize day (Front of House Only)
• Excellent communication skills, both written and spoken
• Monitor product quality to ensure that guests receive the best product through each and every transaction
• Ensure Operational Excellence in a Food Safe Environment
• Preserve a safe work environment by ensuring that all Team Members are informed of and respecting the Employee Health Policy
• Optimize guest experiences by ensuring that speed and accuracy are held in high regard without rushing guests

Qualifications and Requirements:

• Prior experience working in high-volume, fast-paced, guest-focused environment is not required but is preferred
• Reliable transportation
• Ability to work in a fast-paced environment
• Strong people skills with a desire to serve Team Members
• Strong commitment to superior customer service
• Ability to work in a team environment with shared ownership and responsibility
• Ability to effectively delegate and communicate tasks to team
• High level of ownership displayed in ensuring things are done the right way
• Be optimistic! Encourage your team and build them up!
• Self-directed and driven leader who demonstrates respect, honesty, and integrity
• Adapts quickly, handles ambiguity, and keeps composure in a high pressure, urban setting
• Go-getter who continuously improves, communicates clearly, and motivates others with enthusiasm, positivity, and energy
• Has high emotional intelligence and self-awareness
• Possesses a willingness and desire to serve and learn- has a growth mindset
• Bachelor's degree from an accredited college or university preferred
• Friday and Saturday availability is required