Part-Time Retail Supervisor

Job DescriptionJob DescriptionCompany Description At Lakeshore, we create innovative learning materials and world-class guest experiences for teachers, parents and children. Since 1954, we’ve grown into a global community—with a thriving e-commerce business, multiple catalogs, over 50 stores, a peerless national sales force, plus international offices that support our preeminent supply chain division. But today we’re working better, smarter and faster than ever—and setting our sights even higher. We’re building an infrastructure designed for scalability, embracing data-driven decision-making and using technology to improve efficiency and ensure the best tools for the best work. Most importantly, we continue to invest in a diverse team of inquisitive top talent who fuel each other’s passions and curiosity, take risks, try new things and believe that every new day brings opportunities for growth.Job Description Opportunity knocks at the Lakeshore Learning Store. Are you ready? You don’t need a background in education, but a desire to learn is essential! As one of our store managers, you get to develop a first-class team, implement plans to maximize store sales, and provide our customers with an unforgettable retail experience—all in a fast-paced, fast-changing environment that demands operational expertise. Sound challenging? It is. But with success comes reward.Providing great customer service isn’t just a goal—it’s the essence of who we are. Our energetic and friendly approach to exceeding each customer’s expectations is a hallmark of over 50 Lakeshore Learning Stores nationwide. Each customer knows that walking through our doors means experiencing unbeatable service with an amazing depth of product knowledge every time they visit.Lakeshore Learning Store managers have a knack for leading by example. In fact, this is the glue that holds our successful retail team together. No job is too small to tackle…and no team success is too small to celebrate.Responsibilities Building Talent Support the recruitment and development of the sales teamSupport the training and development of new sales associatesProvide ongoing coaching and feedback to team membersAssist in driving workplace engagement and motivation within the storeBuilding Service StandardsSurpass expectations regarding customer service and empowers team to adhere to customer service protocolsSeek and communicate customer feedback regarding school and home use of productsBuild a unique and lasting relationship with customersTrain staff on new products and promotionsMonitor and maintain company expectations around store presentation standards, retail policies and procedures, store cleanliness and safety standardsBuilding Revenue and Operational Excellence Assist in inventory management and stock controlHelp with cash handling and reconciliation processesOperate as keyholder with responsibility to support opening/closing of store and cash registersAssist in employee scheduling and payroll approvals to support optimal staffingSupport sales initiatives, promotional activities, and the retail store’s outreach programs to raise awareness and foster relationships that support Lakeshore’s goalsQualifications Essential Skills and Attributes Passion for providing excellent customer servicePositive and proactive approach to management and working as a teamExcellent communication and training skillsExceptional time management and organizational skillsAbility to demonstrate company standards and reinforce them with the entire teamStrong desire to recognize and reward achievements—big and smallCapacity to give regular and clear feedback to teamAbility to provide and receive constructive criticismCapacity to multitask to meet simultaneous demandRequirements1-year related retail management experienceAbility to work a flexible schedule, including nights and weekendsKnowledge of retail POS systemsPreferred experience with customer outreach and driving customer loyalty through brand awareness initiatives Additional Information And here’s our end of the bargain!Competitive compensation based on skills and experienceQuarterly bonus program401(k) retirement plan Generous employee discountAt Lakeshore, we know our diversity makes us stronger, and when everyone feels included and valued, we all win. We strive to embrace our differences and create an intentionally diverse and inclusive community that is representative of the teachers,familiesand children we serve.We know wecouldn’tdo the extraordinary thingswe’redoing without the people on our team. Thanks to the passion and enthusiasm of this spectacular group, Lakeshore is more thana great placeto work—it’sa great experienceto be part of. Day in and day out, we give everythingwe’vegot to create products that instill a sense of wonder and foster a true love of learning. To helpmaintainthis high bar for success,we’reconstantly on the lookoutfor people to join us.Soifyou’rea down-to-earth professional who shares our desirefor makinga difference,we’dlove to hear from you. To learn more about Lakeshore, visit Equal Employment Opportunity Policy People are selected to become members of the Lakeshore family based on skill, merit and mind-boggling talent—not based on race, color, creed, sexual orientation, gender or gender identity, marital status, domestic partnership status, military status, religion, age, national origin, ancestry, alienage, AIDS or AIDS-related complex status, genetic information, predisposition or carrier status, status as a victim of domestic violence, physical or mental disability, or any other characteristic protected by applicable law. If thingsaren’tequal, we all lose.To learn about how we collect and use Applicant information, please visitourEmployee/Applicant Privacy Policy.Lakeshore is an E-Verify employer. We use E-Verify to confirm the employment eligibility of all newly hired employees.Some of the recruiting platforms and tools Lakeshore uses rely on artificial intelligence to help identify potential candidates. The people at Lakeshore review candidates and make all hiring decisions. Please see theE-Verify Participation Poster and Know Your Rights PosterinEnglishandSpanishfor more information. INDRL2