East - Server

Server Position

The server will ensure guest satisfaction by assisting the beverage ambassadors with delivering drink orders, conducting guest greets, and creating legendary food and beverage experience. Servers assist all food and beverage functions, and as such professionals within the team trust by performing the following functions.

Essential Duties and Responsibilities

• Ensures compliance with the Kalispel Tribe of Indians- Internal Controls, and Northern Quest Policies and Procedures.
• Greets guests in a friendly manner, deliver beverage/food order.
• Greets everyone at all times. Smiles, makes eye contact and verbally greets guests and coworkers from arrival to the property through departure.
• Knowledge in alcoholic beverages/garnishes and be prepared to answer guest questions.
• Maintains an unwavering positive and friendly demeanor at all times in all circumstances. Demonstrates the highest level of guest service and attention to detail.
• Maintain food and beverage service in all designated sections. Restaurant venues, Table games, Slots and the Poker Room.
• Servers will primarily complete food and beverage orders to a designated slot machine or table game seat via technology.
• Be knowledgeable and confident about wine. Menu-specific knowledge on wine selection is evident and suggestions made with confident statements.
• Build relationships and loyalty with guests through sincere and meaningful interactions; learn guests' names and preferences, connect with them individually and professionally.
• Good communication with the casino floor bartenders.
• Constantly requires verbally expressing or exchanging ideas of important instructions accurately, loudly, or quickly.
• Acts as a liaison between guests and beverage experience.
• Acts with urgency at all times to minimize wait times; maintains a quick and purposeful pace. Meets and beats time and productivity standards.
• Stays productive at all times (no congregating with other employees unless to briefly communicate information).
• Stays informed of property promotions, programs and amenities.
• Achieve a thorough understanding of beverage related products, services, menus and prices.
• Complies with liquor laws and regulatory guidelines. Declines orders from those showing visible signs of intoxication, reports intoxication in accordance with departmental procedures.
• Clears dirtied glassware from occupied gaming tables and slot machines in a quick and timely manner.
• Completes all side work in a timely and satisfactory manner to ensure a clean, neat work area with adequate supply level.
• Assists beverage ambassadors in taking drink orders as directed by a supervisor.
• Maintains assigned multiple sections and workstations.
• Complies with all company and departmental policies.
• Must be able to work various shifts and hours to include holidays and weekends.
• Relays any complaints, problems or positive remarks to shift supervisor.
• Correctly performs all necessary paperwork and bookwork at shifts end.
• Maintains confidential daily record keeping of tips.
• Maintains a clean and stocked working space.
• Attend all training meetings.
• Act as a role model to other employees.
• Adhere to all regulatory, company and department policies and procedures.
• Must be able to work independently and as a team.
• Provides alcohol service within the guidelines set forth by the MAST training program.
• Provides a service of food within the guidelines set forth by the WA State Food Handlers.
• Responsible for maintaining a consistent, regular good attendance record.
• This job description does not list all of the duties of this position. You may be instructed by management to perform other duties as assigned.

Experience

• Experience working as a server preferred.
• 1+ years in customer service industry with a clear passion for service.
• Experience walking or standing for long durations of time preferred.
• Prior Serving experience in fine dining for a minimum of 3 years. (when applicable)

Skills & Abilities

• Must be computer literate with working knowledge of Microsoft programs and other computer software.
• Knowledge of liquor service is preferred.
• Ability to handle cash and give proper change.
• Must possess excellent customer relations and customer service skills.
• Skill in identifying and resolving problems under pressure conditions.
• Demonstrated ability to communicate effectively, both verbal and written.
• Must possess the ability to show grace and compassion in all circumstances.
• Strong organizational skills.
• Must project professionalism and possess excellent verbal and written communication skills.

Education

• High school diploma or general education degree (GED) preferred.

Other Requirements

• Ability to obtain and maintain a Tribal Work Permit.
• Washington State Food Handler Permit within 14 days of start date.
• Hepatitis A vaccination preferred.
• Class 12 mixologist permit.
• Mandatory Alcohol Server Training (MAST) certification.
• Must be 21 years of age.
• Comply with hair and makeup requirements.
• Available and willing to work nights, weekends and holidays as required.

Physical Demands

The physical demands described are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand; walk, use hands to finger, handle, or feel. Reach with hands and arms. Talk, hear, taste or smell. The employee is frequently required to climb or balance. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 40 pounds and occasionally lift and/or move up to 50 to 70 pounds. Specific vision abilities required by this job include close vision, color vision, depth perception, and ability to adjust focus.

Work Environment

The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee may be exposed to tobacco smoke, flashing lights, and loud noises as found in a casino setting. The employee is occasionally exposed to moving mechanical parts, repetitive motions, extreme cold or extreme heat. The noise level in the work environment is usually moderate.

Hiring Preference

The Kalispel Tribe of Indians is an Equal opportunity employer. Consistent with federal law, the Kalispel Tribe of Indians applies Indian preference in employment. It is the policy of the Kalispel Tribe of Indians to give preference in hiring, promotions, and transfers into vacant positions to qualified applicants in the following order: 1) Kalispel Tribal Members; 2) Spouses of an enrolled Kalispel Tribal Member; 3) enrolled members of other Indian Tribes; 4) all other applicants.

General Sign-off & Disclaimers

The employee is expected to adhere to all company policies.

At-Will Employment: Employment with the Kalispel Tribe of Indians is at-will and can be terminated with or without cause, and with or without notice, at any time, either at the option of the employee or the Kalispel Tribe of Indians.

Drug Testing: The Kalispel Tribe of Indians is a drug free workplace. All applicants are subject to drug testing at the time of hire and at unannounced times during employment.

Background Investigation: All candidates and employees may be subject to a background investigation.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.