Customer Success Manager

Customer Success Manager

Location: Hybrid (Chandler, AZ) Reports to: Executive Director of Customer Success & Support Operations Employment Type: Exempt/Full-Time

StrongMind is a remote-first education and technology company on a mission to transform learning for students, families, and educators across the country. For more than 25 years, we've partnered with schools and districts to deliver innovative, student-centered learning experiences powered by technology, compassion, and bold thinking.

We believe education should be flexible, human, and built for real life. That belief shapes how we design our products, support our partners, and work together as a team. At StrongMind, you'll find smart people doing meaningful work, a culture rooted in trust and accountability, and leaders who genuinely care about both outcomes and people.

The Team You Will Join

You'll be part of our Customer Success team, working closely with partner schools and internal teams including Support, Product, Sales, and other cross-functional partners.

Our Customer Success team is responsible for building strong relationships with our school partners, understanding their goals and challenges, helping them get value from their StrongMind partnership, and making sure their needs and feedback are heard across the organization.

This is a relationship-driven, collaborative team where you'll have the opportunity to solve problems, support educators, influence internal teams, and help improve the experience of the schools and students we serve.

The Difference You Will Make

As a Customer Success Manager, you'll be the primary relationship owner for a portfolio of StrongMind partner schools. You'll get to know your partners, understand what matters to them, help solve problems, and make sure they are getting value from their partnership with StrongMind.

You'll help educators and school leaders navigate challenges, understand our products and services, and achieve their goals. You'll also serve as the voice of your customers internally, making sure their needs, challenges, and feedback are understood by the teams responsible for building and supporting our products.

Your work will help remove barriers for educators so they can stay focused on what matters most: their students.

A Typical Day Looks Like

While no two days are exactly the same, you can expect to:

• Connect with partner schools through calls, check-ins, quarterly business reviews, and occasional on-site visits.
• Serve as the primary point of contact for your portfolio, understanding each partner's context, history, goals, and needs.
• Build and maintain strong, trusted relationships with school leaders, educators, and other stakeholders.
• Coordinate with Support, Product, Sales, and other internal teams when partner needs require cross-functional resolution.
• Develop and deliver training materials and professional development sessions for educators, both virtually and on-site.
• Review account health data and identify trends, risks, and opportunities for proactive outreach.
• Support partner adoption, engagement, and overall account health.
• Document account activity accurately and keep CRM records current after partner touchpoints.
• Share customer insights that can influence product decisions, training content, and internal process improvements.
• Use AI tools, including Claude and ChatGPT, as part of your daily workflow to draft communications, analyze data, prepare for partner conversations, and identify patterns.
• Participate in team meetings to stay aligned on customer health, open issues, and cross-functional priorities.

This role balances relationship management, problem-solving, collaboration, and independent ownership. It is well-suited for someone who enjoys helping people, navigating complex situations, and turning customer needs into meaningful action.

Your Expertise Includes

We're looking for someone who brings:

• Strong relationship-building and interpersonal skills with the ability to build trust quickly with a variety of stakeholders.
• Excellent written and verbal communication skills, with the ability to adapt communication to different audiences.
• Strong organizational and follow-through skills, including maintaining accurate CRM records and managing multiple customer priorities.
• A consultative, customer-centered approach and the ability to ask thoughtful questions to understand partner goals and challenges.
• Strong problem-solving and critical-thinking skills, with the ability to identify priorities and determine when to involve the right internal partners.
• Comfort using data to understand account health, identify patterns, and determine where to focus attention.
• Experience presenting information, facilitating conversations, and leading professional development or training sessions.
• The ability to work independently while collaborating effectively across teams.
• Comfort working through ambiguity, shifting priorities, and unexpected customer issues.
• A strong understanding of the realities of K12 education, including the policies, classroom challenges, competing priorities, and day-to-day needs of educators and administrators.
• Proficiency with AI tools and a willingness to incorporate AI into everyday work.
• The ability to travel up to 10% of the time nationally to visit partner schools and lead professional development sessions.

Bonus points if you also have:

• 3+ years of experience as a K12 public or charter school teacher, administrator, or school-level leader.
• Experience working in education technology.
• Project management experience.
• Experience working directly with schools, educators, or education-focused organizations.
• A Bachelor's degree in Education, Communications, Business, or a related field.

Equivalent professional experience and demonstrated results will also be considered.

Our Commitment to Inclusion & Belonging:

We believe the best ideas come from bringing together people with different perspectives, experiences, and ways of thinking. We are committed to welcoming a broad range of talent and encouraging all qualified individuals to apply. We strive to create an environment where everyone feels a sense of belonging and is empowered to contribute, grow, and do meaningful work.

How We'll Take Care of You

We believe that when people feel supported, they do their best work. Our commitment to you includes:

• A competitive total compensation package, including medical, dental, vision, and voluntary benefits
• Well-being that works for real lifefrom an on-site gym, virtual wellness programs, and wellness coaching to flexible work options for select roles, because your well-being fuels your brilliance
• Unlimited PTO for salaried roles and "life happens" days when you need flexibility
• A fully paid holiday week off at Christmas, so you can truly rest, reset, and reconnect
• Recognition and rewards that celebrate birthdays, meaningful anniversary milestones, and community service hours that let you give back
• Quarterly Town Halls that keep communication transparent, honest, and human
• Annual social events and traditions we genuinely look forward tolike Halloween celebrations, Wellness Fairs, and other moments that bring our community together

We're intentional about building a workplace where people feel valued, connected, and empowered to thriveat work and beyond.

Additional Info:

We welcome all qualified candidates eligible to work in the United States. At this time, we are unable to sponsor visas.

We are proud to be an Equal Opportunity Employer and provide consideration to all applicants regardless of race, religion, color, sex, gender, national origin, age, veteran status, marital status, or disability protected by law.