RETAIL ASSOCIATE

Job Details Location: Price Marine - Shorts Marine - Millsboro, DE 19966 MARINE PARTS AND ACCESSORIES POSITIONS AVAILABLE!! Accessories/Parts Associates work directly with customers, assisting with locating parts and accessories, while providing outstanding customer service! Accessories Provide prompt and professional customer service in a courteous manner at all times to customers who walk‐in or call in for assistance Promptly answer incoming calls and direct calls to the correct person Assist customers with obtaining boat registrations and fishing licenses in compliance with state guidelines Confirm customers may have access to storage lot according to company guidelines; grant access when guidelines are met Collect payments and maintain an accurate cash drawer at all times Ensure that counters and storage areas remain neat and uncluttered at all times Escalate customer complaints according to customer policy As needed assist with putting stock away in Accessories Store Parts/Service Counter Provide prompt and professional customer service in a courteous manner at all times to customers who walk‐in or call in for assistance Act as first level contact to clarify and attempt to correct customer dissatisfactions and to recognize when to elevate to the next level of management Ensure all calls are addressed and the counter is staffed prior to leaving Prepare work orders for customers ensuring accurate, detailed and legible information is on the work order Review work order throughout the work order lifecycle to ensure thoroughness of information and correct status Log all conversations when a customer calls for status updates or general questions Coordinate customer repairs and pick‑ups Collect payments and maintain an accurate cash drawer at all times Inspect all boats and document any damage when customers arrive for drop‑off Keep the Parts/Service Supervisor updated of any customer complaints or delays in work orders Ensure that counters, parts bins and storage areas remain neat and uncluttered at all times Maintain properly stocked showroom shelves and displays at all times Immediately report inventory discrepancies to Parts/Service Supervisor Escalate customer complaints according to Service Complaint/Billing Issue flowchart Why Choose Price? Work/Life Balance Excellent Benefits Package including Medical, Dental, Vision, FSA, HSA Company Paid Short Term Disability Company Paid Life Insurance 401(k) Personal Time Off Associate Discount Program Discounts on parts, service, and vehicle purchases for you and your immediate family Associate Referral Program – Refer a friend who becomes a part of our team and receive a bonus Company Team Building Events FUN GIVEAWAYS #J-18808-Ljbffr