Parts Specialist

Part Specialist

We believe power is a promise - a shared commitment to be there for others when it matters most.

For more than 65 years, we've turned big ideas into solutions that help protect homes, strengthen businesses and build a more resilient, efficient, sustainable energy future.

Ready to Power a Smarter World with us?

We are looking for an energetic Part Specialist to join our growing team at Generac Sussex!

The Parts Specialist is responsible for providing accurate service parts information to our authorized dealer network under general supervision with some guidance from leadership and higher-level Parts Specialists. Assist customers with questions, requests, and issues. Effectively research, document, track and monitor customers' requests and issues to ensure timely resolution.

Job Duties:

• Provides accurate information to the Dealer Network in a friendly manner.
• Administrates inbound and outbound customer contacts and uses existing procedures to solve routine customer contacts.
• Order Management - Maintain parts orders with standard SAP transactions.

Minimum Qualifications:

• High school diploma or equivalent;
• At least one year of experience handling a high volume of inbound calls or working in a customer support role.

Preferred Qualifications:

• Associate Degree
• Bilingual Spanish
• Electrical or mechanical ability
• Previous experience using SAP or equivalent ERP.

Knowledge, Skills, and Abilities:

• Excellent Customer Service skills;
• Ability to communicate verbally and in writing in a professional manner;
• Basic order/inventory management skills
• Working knowledge of Microsoft office suite
• Basic problem-solving skills
• Ability to remain calm in high-stress situations
• Ability to work independently with attention to detail;
• Can do attitude with emphasis on teamwork.

Other Duties as assigned:

• Achieves Service metrics goals for customer contacts
• Escalates customer contacts appropriately ensuring a soft transition if an inquiry is beyond scope of knowledge
• Maintains business and product knowledge through training and continuing education
• Performs other duties as assigned.

Physical Demands:

While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion the incumbent may be required to stoop, bend or reach above the shoulders. The employee must occasionally lift up to 25 pounds. Specific conditions of this job include are typical of frequent and continuous computer-based work requiring periods of sitting, close vision and ability to adjust focus. Occasional travel.