Senior Infrastructure Engineer

Senior Infrastructure Engineer for Recording EngineeringWells Fargo is seeking a Senior Infrastructure Engineer for Recording Engineering to provide senior-level technical expertise across Trader Voice Services, regulatory call-recording platforms, and related voice capture infrastructure.The Senior Infrastructure Engineer (Recording Engineering) provides senior-level engineering leadership for trader voice services and regulatory recording platforms. This role oversees critical voice capture technologies, supports trading floor operations, guides L1 delivery teams, and drives cloud migration initiatives. This person will partner with global teams to ensure compliant, reliable recording across voice, UC, MS Teams, and video environments, delivering timely support in highly regulated, business-critical trading operations.Job Responsibilities:Engineer, configure, administer, and support regulatory call-recording and voice-capture platforms, including NICE, Verba, Proteus, Continuity Replay, Vodafone, and related technologiesIntegrate recording solutions across Trader Voice, IP Telephony, Unified Communications, MS Teams capture, Voice-as-a-Service platforms, video technologies, and regulated user profilesTroubleshoot end-to-end call-capture flows, platform performance, infrastructure issues, and production incidents to prevent compliance recording gaps during business-critical trading hoursManage platform maintenance, patching, upgrades, firmware updates, vulnerability remediation, lifecycle planning, capacity, storage, operating systems, databases, and infrastructure resiliencySupport cloud migration and modernization efforts by developing technical plans, migration runbooks, implementation sequencing, and hybrid or cloud-hosted transition approachesServe as a senior technical lead for L1 engineering delivery teams, providing escalation support, mentoring, training, process guidance, and technical oversightMaintain knowledge articles, standard operating procedures, runbooks, and operational documentation to support consistent triage, diagnostics, incident handling, and escalationUse Jira to manage work intake, prioritization, sprint activities, delivery tracking, dashboards, metrics, leadership updates, and SLA-focused executionParticipate in on-call rotation, after-hours support, weekend implementations, and holiday coverage as neededServe as a subject matter expert for call recording, voice integration, compliance recording support, and related infrastructure services while cross-training in adjacent technology domainsRequired Qualifications:4+ years of Technology Infrastructure Engineering and Solutions experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education4+ years of experience supporting NICE, Verba, Proteus, Continuity Replay, or similar enterprise compliance-recording solutions.4 years of experience working with Trader Voice, IPT Voice, UC, and MS Teams capture4+ years of experience delivering work through Jira boards or equivalent Agile toolsDesired Qualifications:4+ years of experience with NICE Trader Recording (NTR) or Verba Financial Compliance (VFC)2+ years' experience with virtualization technologies VMware, Hyper-V, or any other virtualization technology2+ years of information security experienceExperience with Proteus, Continuity Replay, or Vodafone recording integrationsExperience migrating between recording platforms or performing platform consolidationExperience with on-prem to cloud migration of infrastructure or application workloadsStrong understanding of build/deploy pipelines, release management, and configuration management toolsStrong knowledge of enterprise infrastructure (networking, compute, storage, data centers)Experience with lifecycle management including patching, maintenance, health checks, decommissioningUnderstanding of business continuity (BCP) and disaster recovery (DR) solutionsExperience with Microsoft Office productsJob Expectations:This position offers a hybrid work schedule - ability to work in officeThis position is not eligible for Visa sponsorshipRelocation assistance is not available for this positionIselin, NJ Pay Range: $104,000 - $136,000 - $168,000Pay Range Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities.$87,000.00 - $168,000.00BenefitsWells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.Health benefits401(k) PlanPaid time offDisability benefitsLife insurance, critical illness insurance, and accident insuranceParental leaveCritical caregiving leaveDiscounts and savingsCommuter benefitsTuition reimbursementScholarships for dependent childrenAdoption reimbursement