Health Care Coordination Coordinator (Concord, NH)

Job Description

Job Description

Health Care Coordination Coordinator

Concord, NH | Health, Wellbeing & Independence Program

Help Families Navigate Complex Systems. Empower Children to Thrive.

At Waypoint, we believe that every child deserves the opportunity to reach their fullest potential, and that families should never have to navigate complex healthcare systems alone.

Our Health Care Coordination Program partners with families of children and youth with special healthcare needs, helping them access resources, overcome barriers, and build strong networks of support. Through compassionate guidance, advocacy, and collaboration, we help families feel empowered, informed, and connected.

We're looking for a dedicated and relationship-focused professional to join our team as a Health Care Coordination Coordinator. If you're passionate about helping families, building community partnerships, and creating meaningful change in the lives of children, we'd love to hear from you.

About the Role

Health Care Coordination is a statewide, family-centered program designed to support children and youth with special healthcare needs, from birth through age 21, and the families who care for them.

As a Health Care Coordination Coordinator, you'll work directly with families throughout your assigned region to understand their unique strengths, challenges, and goals. Through individualized care planning, resource navigation, advocacy, and ongoing support, you'll help families access services and build the tools they need to successfully support their child's health and wellbeing.

This role combines relationship-building, care coordination, community collaboration, and advocacy, making it ideal for someone who enjoys working directly with families while also strengthening systems of support across the community.

What You'll Do

Partner with Families

• Conduct family-centered needs assessments and help families identify priorities, goals, and areas of support.
• Collaboratively develop individualized plans of care that reflect each family's unique needs and strengths.
• Provide ongoing guidance, encouragement, and support as families work toward achieving their goals.
• Connect families to resources, services, and community supports that improve outcomes and quality of life.

Coordinate Care and Resources

• Research and provide information, referrals, and resource options tailored to individual family needs.
• Collaborate with healthcare providers, schools, community agencies, and other partners to support coordinated care.
• Assist families in accessing available financial assistance and support funding aligned with their care plan goals.
• Maintain and continually expand knowledge of local, regional, and statewide resources available to families.

Build Community Connections

• Facilitate opportunities for families with shared experiences to connect and build supportive networks.
• Collaborate with community partners, stakeholders, and advocacy groups to strengthen systems of care.
• Participate in Family Council activities and support family engagement efforts.
• Help ensure families feel heard, empowered, and connected throughout their journey.

Support Program Excellence

• Maintain accurate documentation, reports, and program records.
• Prepare statistical and outcome reports for program leadership and the Family Council.
• Participate in ongoing training, professional development, and meetings with community partners and state agencies.
• Collaborate with the New Hampshire Department of Health and Human Services and other stakeholders to meet program goals and contractual requirements.

Our Culture: How We Show Up

At Waypoint, our values guide every interaction—with families, community partners, and one another.

Be Brave and Open-Minded

We ask thoughtful questions, embrace challenges, and remain open to new ideas and perspectives.

Assume Best Intentions and Own Your Missteps

We lead with trust, accountability, humility, and a commitment to continuous growth.

Be Flexible and Accountable

We adapt to changing needs while honoring our commitments and responsibilities.

Communicate with Honesty and Empathy

We build strong relationships through transparency, active listening, and genuine care.

Pursue Growth and Learning

We remain curious, seek feedback, and continually strengthen our knowledge and skills.

Contribute to a Caring Community

We foster an inclusive environment where everyone feels welcomed, respected, valued, and supported.

What We're Looking For

• Bachelor's degree in Social Work, Human Services, Family Studies, Public Health, Education, or a related field.
• Experience supporting children with special healthcare needs and their families preferred.
• Experience with family support, care coordination, parenting education, home visiting, or related services preferred.
• Strong communication, relationship-building, and advocacy skills.
• Excellent organizational skills and ability to manage multiple priorities.
• Ability to work independently while collaborating effectively with families, community partners, and team members.
• Strong computer proficiency and comfort with documentation, reporting, and data management systems.
• Commitment to maintaining confidentiality, professionalism, and family-centered practices.
• Successful completion of required background checks.
• Valid driver's license, reliable transportation, and proof of automobile insurance meeting agency requirements.

Why You'll Love Working at Waypoint

At Waypoint, our employees are the heart of our mission. We are committed to creating a workplace where people feel supported, connected, and empowered to make a difference.

What We Offer

• A welcoming, inclusive, and mission-driven culture
• Supportive leadership and collaborative teamwork
• Flexible work environment that supports work-life balance
• Ongoing professional development and growth opportunities
• Competitive compensation and comprehensive benefits package
• Generous paid time off and paid holidays
• Retirement savings plan with employer match
• Mileage reimbursement
• Public Service Loan Forgiveness (PSLF) qualifying employer
• Meaningful work that positively impacts children and families across New Hampshire

Make a Difference for Families Every Day

When a family is caring for a child with special healthcare needs, navigating services can feel overwhelming. Your guidance, advocacy, and support can help families find answers, access resources, and feel less alone.

Join a team that believes in the strength of families, the power of community, and the importance of helping every child thrive.

Apply today and become part of a team that provides Help Along the Way.

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