Intake Specialist
The Dominguez Firm, LLP.
Job Description
Job Description
The Dominguez Firm , a nationally recognized personal injury law firm, is seeking a professional and compassionate Intake Specialist to join our team. This role is the first point of contact for potential clients and plays a key role in delivering exceptional service while helping determine case eligibility.
If you thrive in a fast-paced environment, enjoy helping people, and have strong communication skills, we’d love to hear from you.
What You’ll Do
- Answer high-volume inbound calls and inquiries from potential clients
- Conduct structured intake interviews to gather detailed case information
- Evaluate potential cases using firm guidelines and escalate qualified matters
- Clearly explain next steps and the firm’s intake process to callers
- Accurately enter information into the firm’s case management/CRM system
- Schedule attorney consultations and perform timely follow-ups
- Maintain strict confidentiality and professionalism at all times
- Meet intake performance goals related to quality, accuracy, and conversion
What We’re Looking For
Required:
- 1–2 years of experience in intake, customer service, call center, or legal setting
- Excellent verbal and written communication skills
- Strong attention to detail and ability to multitask
- Comfort handling sensitive or emotional conversations
- Proficiency with computers and data entry
Preferred:
- Personal injury law firm experience
- Bilingual Spanish/English strongly preferred
- Experience with CRM or legal case management software
Why Join The Dominguez Firm
- Competitive hourly pay based on experience
- Medical, dental, vision, 401(k), PTO, and paid holidays
- Career growth opportunities within a respected, high-volume law firm
- Supportive, team-oriented work environment
Benefits:
- 401(k)
- 401(k) matching
- AD&D insurance
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: Hybrid remote in Los Angeles, CA 90010
Company DescriptionThe Dominguez Firm is one of California’s most respected and successful personal injury law firms. With a team of over 130 legal professionals and a record of delivering outstanding results, we are driven by a mission to advocate for injured clients and their families with integrity, compassion, and excellence. Our firm culture is dynamic, inclusive, and built on collaboration, growth, and results.
Company Description
The Dominguez Firm is one of California’s most respected and successful personal injury law firms. With a team of over 130 legal professionals and a record of delivering outstanding results, we are driven by a mission to advocate for injured clients and their families with integrity, compassion, and excellence. Our firm culture is dynamic, inclusive, and built on collaboration, growth, and results.
Vacancy posted 22 days ago
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