Customer Service Specialist - Client Support

Full-time

Guidedbyljtravel

Chesapeake, VA

Job Summary
We are seeking a reliable and detail-oriented Customer Service Specialist to support clients and manage service-related requests in a remote environment.

This role is ideal for individuals who enjoy helping others staying organized and guiding clients through a structured process from start to finish.

In this position you will assist clients with coordinating vacation experiences including family-focused travel planning and related arrangements.

Key Responsibilities

Respond to client inquiries in a timely and professional manner
Assist clients with vacation planning including family-friendly options and accommodations
Coordinate travel-related services scheduling and updates
Provide clear communication and next steps throughout the process
Maintain accurate and organized client records
Track progress of requests to ensure timely completion
Deliver a consistent and positive customer experience

Qualifications

Strong communication and organizational skills
Ability to manage multiple tasks and priorities
Self-motivated with the ability to work independently
Detail-oriented with strong follow-through
Comfortable using online tools and systems
Customer service or administrative experience preferred
Interest in travel and working with families is a plus

What We Offer

Training and ongoing support
Flexible remote work environment
Opportunities for advancement and growth
Supportive team structure
Access to tools and systems needed for success

Work Environment

Fully remote
Flexible scheduling options
Reliable internet required

Apply

Vacancy posted 6 days ago

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