Mid-Market Account Manager Security Experience Preferred

Overview

The Mid-Market Account Manager will be the high-level resource for an assigned group of Interfaces mid-market lower revenue billing customers (<$15K RMR) . The role combines cultivating existing accounts and partnering with sales and /or other AMs on new this mission critical role the Mid-Market Account Manager will implement Customer Success strategies around customer growth retention and satisfaction. Customer-driven organized and able to build relationships the Mid-Market Account Manager will work collaboratively across multiple departments to drive revenue mitigate churn and renew contracts within their assigned accounts. This is a primarily remote role with preference given to candidates located in or near St. Louis MO or Dallas TX for occasional in-office collaboration and team engagement.

Responsibilities

• Core responsibilities of the role include implementation of account strateg y/planning revenue forecasting and complex problem-solving to drive customer retention and growth.

• Leveraging of companys CRM platform.

• Representing the customer Success team in Regular team meetings and customer facing meetings.

• Delivery of quarterly business reviews to assigned accounts

• Monitor customer relationships

• Generate and close new whitespace opportunities within the account base

• Secure existing customer business through contract renewals

• Misc ellaneous responsibilities as assigned by management

Qualifications

• 3 years of experience in Account Management Customer Success or Sales.

• Background of success in customer retention

• Expertise in driving revenue through upselling to enterprise level customers

• Positive team player with proven execution skills

• Comfort-level in leveraging technology platforms such as CRM tools and customer service portals and willing to embrace new technology tools

• Experience in the alarm video and/or managed network spacepreferred

• Bachelors degree preferred.

• This is a primarily remote role with preference given to candidates located in or near St. Louis MO or Dallas TX for occasional in-office collaboration and team engagement.

Interface Systems is an Equal Employment Opportunity employer - all qualified applicants/employees will receive consideration for employment without regard to that individuals age race color religion or creed national origin or ancestry sex (including pregnancy) sexual orientation gender gender identity physical or mental disability veteran status genetic information ethnicity citizenship or any other characteristic protected by law. Such action shall include but not be limited to the following: Employment upgrading demotion or transfer recruitment or recruitment advertising; layoff or termination; for rates of pay or other forms of compensation; and selection for training including apprenticeship.

If you need assistance or an accommodation in completing this application or during any phase of the interview process due to a disability please contact us at . Any information will be treated as confidential and only used for the purpose of determining an appropriate accommodation as part of the recruiting process.

Required Experience:

Manager