Sales and Marketing Database Systems Admin

Job Description

Job Description

We're looking for a Salesforce Administrator who is naturally curious and learning-oriented; someone who takes the time to understand how a business process actually works before building a solution for it and enjoys picking up new systems and workflows across departments. The ideal candidate is comfortable operating solo or as part of a small, lean team: able to take full ownership of a project from scoping through execution, while also being a collaborative team player who communicates well with stakeholders at every level. Strong problem-solving abilities, experience with Salesforce configuration in a customized environment, and excellent communication skills round out the profile.

This role is based in our Travelers Rest, SC office and requires in-office presence at least one day per week, with more presence required for onboarding. Candidates must be authorized to work in the United States; we are unable to provide visa sponsorship for this position

ESSENTIAL DUTIES:

• Provide day-to-day user support, including assistance with log-ins, technical issues, functionality enhancement requests, and managing user access at both object and record levels.
• Serve as the Subject Matter Expert (SME) for users of database systems, proactively learning internal stakeholders' responsibilities and business processes to enhance user experience and training.
• Maintain database systems documentation and keep tickets and user stories up to date.
• Facilitate training sessions for users and support rollouts of new or updated features and tools.
• Audit and execute security and data integrity initiatives.
• Prepare and execute data uploads and exports.
• Develop declarative components in Salesforce to meet specific business needs.
• Update content access to enhance user experience, focusing on page layouts and Lightning Pages for both Desktop and Mobile.
• Collaborate with Developers and Outside Consultants to coordinate timelines and project requirements.
• Design, build, and maintain declarative automation (Flow) that aligns with business processes and established best practices, including migrating legacy automation logic where needed.
• Create and maintain user-oriented training materials for Sales & Marketing database systems.
• Conduct testing and manage User Acceptance Testing (UAT) for new and existing projects.
• Maintain, design, and audit reports and dashboards in Salesforce and our BI Platform.
• Own individual projects end-to-end, escalating and collaborating with the Director of Sales & Marketing Business Systems as needed.
• Ensure confidentiality across all records within the databases.
• Limited travel for training and stakeholder meetings

TYPICAL EDUCATION AND EXPERIENCE:

• Bachelor's degree in Sales, Marketing, Business Systems, or equivalent work experience.
• Two to three years of experience in a related position is preferred, ideally as the sole Salesforce Administrator or as part of a small/lean team with full ownership of the database systems lifecycle for an org with a complex configuration. Experience supporting multiple brands or business units is a plus.
• Salesforce Certified Platform Administrator (201) is required. Salesforce Certified Platform Administrator II (211) is a plus.
• Proficiency in administering core Salesforce functions and the Lightning UI, including user management, roles and permissions, custom objects, page layouts, custom fields, and approval processes using Flow.
• Solid understanding of Salesforce data modeling and platform architecture.
• Ability to utilize Excel to support reporting, database audits, and maintenance needs.
• Familiarity with Google Workspace is preferred.
• Experience with HubSpot is a plus.
• Excellent communication skills in both oral and written American English.

SKILLS :

• Knows when the simple and good solution is better than the complex and perfect solution, keeping technical debt top of mind.
• Comfortable with ambiguity, you can take a loosely defined request and turn it into a scoped plan.
• Able to switch between multiple concurrent projects and stakeholders without losing quality or missing deadlines.
• Highly curious and learning-oriented, with a genuine interest in understanding how different business processes work before building or automating around them.
• Comfortable working independently or in a small team, with the ability to own a project, including researching the problem/solution, from start to finish while knowing when to loop in others. 
• Strong organizational and prioritization abilities to meet deadlines while managing multiple tasks.
• Capacity to deliver high-quality work efficiently in a dynamic environment.
• Demonstrates courteous and cooperative behavior in interactions with staff and vendors, promoting an inclusive workplace atmosphere.
• Contributes to the effectiveness and efficiency of the sales and marketing teams by providing constructive suggestions and actively participating as a team member.

*Benefits are available to full-time employees after a waiting period and include: Medical, Dental, Vision, Short Term and Long Term Disability, Life Insurance, Accident Insurance, Telehealth, Health/Dependent Care spending account, Wellness Program and generous paid time off including 12 vacation days, 6 sick days and 9 paid holidays per year.  

SSP is an Equal Opportunity Employer that uses E-Verify. As an Equal Opportunity Employer, KP and its affiliates do not discriminate in hiring or employment on the basis of race, color, religion, national origin, gender, age, genetic information, sexual orientation, disability, or veteran status. All qualified candidates are encouraged to apply.