Client Service Representative

Client Service Representative

Client Service Representative $20 - $22/hr. | Brighton/Commerce City, CO

Animal Urgent Care (AUC Northeast) is a 9,000 square foot emergency hospital featuring surgical capabilities, ultrasound, radiology (X-ray), and inpatient hospitalization. Our team is built on decades of emergency and critical care experience, with a strong commitment to affordability, compassion, and clinical excellence. We serve the greater Denver metro area while fostering a supportive, collaborative, and growth-oriented hospital culture.

Compensation $20 $22/hr. based on experience

Schedule

• Full-Time
• Days/Shifts: TBD

Benefits Include

• 401(k) with employer match
• Health, Dental, and Vision insurance
• HSA / FSA options
• Life and Disability insurance
• Paid Time Off (PTO) and Holidays
• Employee Assistance Program (EAP)
• Employee Pet Discount
• Professional development and continuing education support
• Tuition assistance programs
• Uniform stipend

Job Description

In this role you will be the face of AUC Northeast for clients as they are checking in for appointments, waiting in the lobby and discharging, and a crucial member of our hospital team.

• Provide high quality customer service that meets or exceeds the expectations of our clients
• Facilitate admission of patients
• Support the doctors and support staff as needed
• Assist with euthanasia paperwork and provide compassionate service to owners suffering from loss and grief
• Collect deposits for appointments and procedures
• Communicate patient progress/owner updates to clients in the lobby
• Answer questions clients may have while in the lobby
• Schedule future appointments/follow up as needed
• Sign in visitors and vendors
• Look for ways to continually improve the delivery of services to our clients to ensure that clients are treated with respect and compassion
• Daily cleaning of front desk/lobby area wipe down surfaces, sweep lobby, etc.
• Uphold our Core Values in all aspects of the job: Collaboration, Integrity, Respect, and Compassion

Qualifications

• At least 2 year of customer service experience in the veterinary field.
• Familiarity with payment collection processes.
• Experience managing multi-line phone systems.
• Proven ability to maintain high accuracy in data entry.
• Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus!

About AUC Northeast

Animal Urgent Care (AUC Northeast) is an established 24/7 emergency veterinary hospital located in the Brighton/Commerce City area, serving the greater Denver metro region. The hospital is designed to expand access to affordable, high-quality emergency care while maintaining a strong focus on compassion, efficiency, and medical excellence. With advanced diagnostics, surgical capability, and an experienced emergency foundation, AUC NE is committed to building a collaborative environment where veterinary professionals can grow and thrive.

Nearby Communities

• Brighton, CO
• Commerce City, CO
• Denver, CO
• Thornton, CO
• Northglenn, CO
• Westminster, CO
• Aurora, CO
• Broomfield, CO
• Arvada, CO
• Federal Heights, CO
• Henderson, CO
• Lakewood, CO
• Wheat Ridge, CO
• Erie, CO
• Longmont, CO

Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act. Ethos is an Equal Opportunity Employer.