Hawaii - Graphic Designer / Specialist 1, Sales Development

Hawaii - Graphic Designer / Specialist 1, Sales Development

Join to apply for the Hawaii - Graphic Designer / Specialist 1, Sales Development role at JTB Americas Ltd

Hawaii - Graphic Designer / Specialist 1, Sales Development

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Join to apply for the Hawaii - Graphic Designer / Specialist 1, Sales Development role at JTB Americas Ltd

JTB Hawaii, Inc., is a dynamic leader in travel services, event planning and management, transportation, golf tours and merchandising in the Hawaiian Islands. The company has evolved from its roots in servicing inbound Japan travelers to its current position as a provider of creative and comprehensive global travel and entertainment solutions.

Dayforce Code: Hawaii-Specialist-Sales Development [Pay Range: $20.00 - $24.50]

PRIMARY RESPONSIBILITIES: Under general direction of Assistant Manager, Sales Development department, execute policies and procedures set forth by company management. Sell, plan, develop, and coordinate new revenue sources. As a Graphic Designer, create visual designs for posters, books, product packaging, and other two-dimensional media. Enhance and refine designs to be more visually appealing and impactful based on client requests. Graphic designers are involved in a wide range of tasks, from conceptualization to final production.

Percent Time Spent

Essential Functions

30%

Graphic Design

• Design Concept - Meet with clients to gather conceptual information, target audience, and clients requirements to develop clear vision of the project. The designer plays a crucial role in providing expert advice based on their professional knowledge.
• Based on clients requests gathered during initial discussion, the designer creates the design. They may work independently or collaborate with illustrators or other team members.
• Upon design completion, present to clients for feedback. Multiple design variations are often provided to align the final product with the client’s vision.
• Based on client feedback, adjustments are made. Once the final version is approved and no issues remain, the design is officially delivered.

50%

Plan & Operation

• Plan, arrange, and manage Events and Promotions tailored to client requirements to ensure the success of the projects we have secured through contracts.
• Create implementation plans and implementation reports for events and promotions aligned with client requirements to ensure the success of the projects we have secured through contracts.
• Have own clients(partners) company assigned, respond to inquiries, resolve their issues and concerns, sell JTB products and services to generate a profit to achieve the target company required. Operate the business received from existing clients such as JETRO, Docomo and JCB, together with team members, and aim to expand revenue.
• To promote our services, update JTB Hawaii, Inc. corporate website, new OLIOLI website, JTB Hawaii, Inc. web, MyBus web, Superstar, etc. Compile relevant data for research and marketing purpose.
• Provide promotional services, corporate PR advertising, PR events, planning and creative services to generate business. Aim to handle total coordination of export promotion PR.

10%

Inter-Department

Collaboration

• Update and maintain optional tour/omiyage tariff data in various in-house computer systems. Provide tariff data and information to relevant sections, Japan offices, etc. for publishing of JTB tariff.
• Update contract information and distribute to relevant departments. Create various tables and codes for products. Collect information (waiver forms, floor plans, etc.).
• Analyze, support and resolve work problems.
• Support services for JTB Japan Group, providing services that can only be provided locally. (Rurubu related services, etc.)

10%

Cross- Departmental Collaboration

• Communicate with departments to resolve customer claims and complaints. Process charge waiver requests. Periodically meets with contract accounts to negotiate rates and conditions, or problems; report problems to upper management.
• Establish and maintain a viable communication network and good relationships with business partners and Japan offices.
• Communicate in person, by phone, fax, or e-mail with vendors to verify information; check on quality and complaints. Take initiative role in quality control. Oversee quality control over all optional tours on all islands, frequently involving actual participation in various optional tours.
• Coordinate with other departments and divisions in promotion and development of new programs.
• Coordinate the maintenance of updated and revised information to be distributed to external sources via JTB Hawaii’s websites and commissioned external websites. Coordinate with other departments to collect, correct, and edit the information, and to translate to Japanese/English context, if necessary; upload the data in a timely manner according to established procedure.
• Collaborate with other divisions/department on events organized by the company (Honolulu Festival, Honolulu Marathon, Goodwill Foundation Golf Tournament, etc.)

Secondary Functions

• Process charge waiver requests.
• Assist other departments or sections during peak periods as required.
• Assist in coverage in the absence of staff.
• Pick up and deliver documents, tour brochures, rack cards, etc.
• Perform other duties as assigned.

Knowledge, Skills, And Abilities

• Associate’s degree or commensurate years of experience..
• Possess at least two (2) to three (3) years’ work experience in sales industry or in a graphic design company.
• Able to professionally and effectively communicate with employees, business partners, and clients in English and Japanese (written and verbal).
• Possess knowledge of Hawaii’s tourism infrastructure, tour arrangement, optional tours, basic business concepts and procedures, reservations concepts and procedures, billing and invoice verification procedures, Japanese culture and customs.
• Possess working knowledge and skills with basic computer systems and software, application programs, software programs, e-mail and standard office equipment.
• Possess excellent customer service skills, knowledge of telephone operations, negotiation, etiquette, and business protocol.
• Able to work independently and cooperatively with others, able to work with employees, business partners, and customers in a positive manner.
• Able to solve problems and deal constructively with conflict.
• Able to present ideas effectively, clearly and concisely, and communicate between all levels within the organization.
• Possess basic math skills including usage of 10-key calculator.
• Possess valid Hawaii driver’s license with clean abstract.

Working Conditions

Working Hours

• Normal business hours: 8:00 AM to 5:00 PM, Monday through Friday, possible weekends and holidays, as deemed necessary.
• Overtime work may be necessary, with prior management approval.
• Regular attendance at the workplace is required.

Working Environment

• Air-conditioned office and/or remote work environment..
• Work in large, open room with approximately 50-60 employees and multiple computer consoles.
• Travel to various locations outside of the office, outside of the State of Hawaii, where weather conditions may vary, but not limited to noise, dust, fumes and vehicle exhaust.

Equipment Used

• In-house computer system, personal computer, printers, 10-key calculator, copy machine, facsimile machine, telephone, and other standard office equipment.
• May use company car, if authorized by Corporate Operations, and camera for site inspections.

Physical and Mental Demands

• Constant – pulling/lifting/carrying less than 25 pounds, vision;
• Frequent – pulling/lifting/carrying 25 to more than 50 pounds, sitting, standing, walking, hearing;
• Occasional - pushing, running, stair climbing, bending, overhead reach;
• Seldom – twisting, side bending;
• Not applicable – crawling, crouching, kneeling, stopping, climbing, forward reaching, grasping, handling, finger dexterity, eye-hand-foot coordination.

Communication Demands

• Constant – requires talking and written communication to co-workers, customers and outside trade persons/vendors, talking on the telephone, responding to written or verbal requests of co-workers and vendors, receiving verbal and written instructions, writing/composing written language, reading, visiting/working at different work sites.
• Not applicable – supervising others, training/giving verbal instructions.

JTB Hawaii, Inc. is a drug free workplace and an Equal Opportunity Employer.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Contract

Job function

• Job function

  Design, Art/Creative, and Information Technology

• Industries

  Travel Arrangements

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