Jamf 100 Certified Senior Desktop Engineer - Hybrid - Blue Bell, Pennsylvania

At Slipstream, we work to streamline IT Support and provide managed solutions with a strategic consulting and global leadership management approach. Our solutions are designed exclusively for emerging pharma and biotech organizations.

Slipstream's industry-leading solutions free clients from the demands of internal IT and allow them to rapidly advance their mission. Led by a leadership team that has been together for over 10 years, you will join a proven team, culture, and strategy to drive innovation within the IT outsourcing industry while developing your skillset with the opportunities for internal growth.

Job Summary

We are looking for a Senior Desktop Engineer to join our team and take ownership of endpoint management, provisioning, and security across our device fleet. In this role, you will be a subject matter expert in Microsoft Intune, Autopilot, and AutoPatch, driving automation, compliance, and a seamless end-user experience at scale. You'll work cross-functionally with IT, security, and operations teams to design and maintain robust endpoint solutions built on the Microsoft ecosystem.

Key Responsibilities

• Architect, deploy, and maintain endpoint management solutions using Microsoft Intune, including policy configuration, compliance baselines, and app deployment across Windows environments.
• Lead the design, configuration, and ongoing management of Windows Autopilot enrollment profiles and deployment scenarios (user-driven, pre-provisioned, and self-deploying), delivering a consistent zero-touch provisioning experience.
• Own and optimize Intune AutoPatch to automate Windows Update cycles, ensuring devices remain patched and compliant with minimal manual intervention.
• Develop and document standardized device configuration and provisioning processes, ensuring consistency, repeatability, and alignment with security policies.
• Collaborate with the security team to enforce endpoint compliance, Conditional Access policies, and remediation workflows within Azure AD (Entra ID).
• Troubleshoot complex endpoint issues across the Microsoft stack, acting as the primary escalation point for junior team members and helpdesk staff.
• Continuously evaluate and improve endpoint management processes, tooling, and automation to reduce manual overhead and enhance reliability.
• Maintain accurate and up-to-date documentation, runbooks, and standard operating procedures.

Required Qualifications

• 5+ years of experience in desktop engineering, endpoint management, or a related IT infrastructure role.
• Deep hands-on expertise with Microsoft Intune - including compliance policies, configuration profiles, app packaging and deployment, and RBAC.
• Strong, proven experience with Windows Autopilot, including deployment profile configuration, hybrid Azure AD join, and troubleshooting enrollment issues.
• Hands-on experience with Intune AutoPatch for automated, policy-driven update management.
• Solid understanding of Azure Active Directory (Entra ID), Conditional Access, and the broader Microsoft 365 ecosystem.
• Experience scripting and automating endpoint tasks using PowerShell.
• Strong troubleshooting skills across Windows 10/11 environments.
• Excellent written and verbal communication skills with the ability to produce clear technical documentation.

Required Certifications

• Jamf 100 Certification

Work Schedule

• Typical schedule will be Monday to Friday, 8:00 AM to 5:00 PM.
• Must be flexible to accommodate departmental needs and client/staff time zones.

Work Location

• Remote and onsite at the Slipstream LS Corporate office in Blue Bell, PA.

Nice to Have

• Experience with JAMF Pro or JAMF Now for macOS/iOS device management.
• Experience with ConnectWise (Manage, Automate, or Control) in a managed services or MSP environment.
• Familiarity with ITSM workflows and ticketing platforms.
• Microsoft certifications such as MD-102 (Endpoint Administrator) or MS-102 (Enterprise Administrator Expert).
• Experience with SCCM / Microsoft Configuration Manager and hybrid co-management scenarios.
• Background working in an MSP or multi-tenant endpoint management environment.

Benefits

• 401k match
• Comprehensive group health, dental, vision benefits
• Life insurance/LTD
• Discretionary PTO

Slipstream is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation or identity, national origin, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Slipstream makes hiring decisions based solely on qualifications, merit, and business needs at the time.

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer.