Field Service Technician

Job DescriptionSkills & Experience RequiredMechanicalAble to understand and read mechanical plans, drawings, and site layoutsKnowledge of industrial equipmentExperience with installation, alignment, and commissioning of pumps, mixers, or other industrial equipment is important for success in this positionKnowledge on how to troubleshoot improperly operating equipmentWillingness and aptitude to learn new mechanical skillsKnowledge of VFD and/or PLC's in industrial setting preferredKnowledge of rigging, forklift operation, and confined space entry preferredWelding, rigging certification preferredComputer SkillsAbility to perform basic tasks on a computer including Microsoft Office SuiteAbility to perform basic tasks on a mobile deviceMicrosoft Dynamics 365, Excel abilities are preferredEnergy & DriveSelf-motivated to complete assigned tasksWill be energized by challenges and drawn towards opportunitiesWill be focused on reaching a quality solution which is acceptable to our customer and the businessOrganizationalConfident and professional when representing the companyCollaborate with engineering, sales, and service teams to deliver a seamless customer experiencePersonal and InterpersonalA strong sense of customer focus (internal/external)Professional demeanor in customer-facing rolesAbility to work independently and collaboratively in a teamQuality AssuranceCarry out all duties in accordance with the Quality Assurance procedures and department/area work instructionsContribute to general improvements in the quality and key activities of the department/areaTrainingParticipate in training where/as requiredPEC Core (OSHA 30)Welding capabilitiesHealth, Safety and EnvironmentCarry out all duties safely and in accordance with the Health & Safety Policy, Employee Handbook, procedures, training and instructionTo be safety conscious and report any safety hazards to the HSE representativeCompetitive Benefits401(k) Retirement Plan – NOV matches every dollar up to 5% of base pay and overtime for every dollar you investCompetitive medical plans that are effective your date of hireFREE MDLIVE virtual visits (when enrolled in an NOV medical plan)FREE preventative medical and dental care for the entire family (when enrolled in an NOV/dental plan and seeing an in-network physician)FREE Basic Life and AD&D insurance at 2 times your annual salary (for full-time employees)All regular full-time employees start with 3 weeks of paid vacation per year (prorated based on start date)All regular full-time employees receive up to 11 paid holidays per yearResponsibilitiesResponsibilitiesProvide immediate, customer-focused support to yield 100% customer satisfaction.Assist the sales representatives and customers with technical expertise and complete mechanical understanding of industrial rotating equipment, and related componentsTroubleshoot and repair customer equipment breakdowns or system failures and provide recommendations for assembly, disassembly, and repair techniques, as well as improved maintenance practices to equipment operating reliability.Installation of NOV FMS products as needed by the businessConduct training for customers, reps, and Authorized Service Center personnel in proper assembly, disassembly, and repair procedures related to NOV products.Timely and accurate completion of Field Service Reports.Travel to customers' facilities for service calls and courtesy customer support calls sometimes on short notice.Identify opportunities for improving processes using Lean tools.Travel primarily Mon-Fri up to 75% sometimes on short noticeInternational travel may be required 1-2 times yearlyJob RequirementsWork in harsh environments including rain, snow, heat, and heights with safety harnessMust be able to constantly walk and standMust be able to occasionally grasp, climb, balance, crouch, crawl, kneel, reach with arms and handsMust be able to perform labor actions such as wrenching, pulling, and pushingMust be able to lift up to 50 poundsExcellent communication and customer service skillsAbility to work independently in the field and manage time effectivelyAbility to work overtime and weekendsWillingness to travel frequently and work in various field conditionsValid driver's license and clean driving recordCommitment to safety and quality in all service operationsMust be able to pass a background, drug test, and health screeningsQualificationsQualificationsMechanical Installation/Service Work at least 5 yearsOSHA 30, NCCCO Rigger I (preferred)Welding, rigging, and fork lift operation (preferred)Job InfoJob Identification 43905Job Category Field ServicePosting Date 08/31/2026, 06:53 PMJob Schedule Full timeLocations 6500 Poe Ave, Dayton, OH, 45414, US 8017 Breen Road, Houston, TX, 77064, US (Remote)