Shift Lead

Job Description

Job Description

JOB DESCRIPTION

Job Summary

We are looking for a dependable, motivated, and team-oriented Shift Leader to help lead our restaurant team and ensure smooth daily operations while delivering an exceptional experience for every guest.

As a Shift Leader, you will serve as a key member of the management team and provide leadership and direction to Team Members during your assigned shift. You will help maintain high standards of customer service, food quality, cleanliness, safety, and employee performance while supporting the General Manager and overall goals of the restaurant.

The Shift Leader is expected to lead by example, communicate effectively, and create a positive and productive work environment.

Shift Leader Responsibilities

Responsibilities include, but are not limited to:

Lead the Team

• Direct and support Team Members during assigned shifts.

• Help ensure the restaurant operates efficiently and provides excellent customer service.

• Foster a positive working environment through effective communication, teamwork, and relationship building.

• Provide training, coaching, and guidance to Team Members.

• Delegate tasks and ensure responsibilities are completed properly and on time.

• Recognize strong performance and address performance concerns appropriately.

• Assist management with maintaining employee accountability and productivity.

Provide Exceptional Customer Service

• Greet customers and ensure they receive friendly, professional, and efficient service.

• Address customer questions, concerns, and complaints promptly and respectfully.

• Help create a welcoming and inviting atmosphere for customers.

• Ensure customer service standards are consistently maintained throughout the shift.

Maintain Restaurant Standards

• Lead by example and maintain high standards for food quality, cleanliness, safety, and service.

• Ensure Team Members follow company policies, procedures, and standards of performance and conduct.

• Help maintain a clean, organized, and properly stocked restaurant.

• Ensure proper food handling, sanitation, and safety practices are followed.

• Monitor the restaurant during the shift and communicate operational needs to management.

• Assist with opening, closing, cleaning, stocking, and other daily store duties as needed.

Professionalism & Integrity

• Conduct yourself professionally when interacting with customers, Team Members, vendors, and corporate management.

• Serve as a role model by demonstrating a strong work ethic and positive attitude.

• Follow all applicable federal, state, and local labor, health, and safety regulations.

• Handle situations with honesty, integrity, and accountability.

• Communicate important shift information, employee concerns, and operational issues to the General Manager or appropriate manager.

What We're Looking For

The ideal Shift Leader is:

• Dependable, responsible, and punctual.

• A natural leader who enjoys working with and motivating others.

• Friendly, professional, and customer-focused.

• Able to communicate clearly and effectively.

• Comfortable working in a fast-paced restaurant environment.

• Willing to coach, train, and support other Team Members.

• Able to make sound decisions and remain calm under pressure.

• Willing to take responsibility and hold themselves and others accountable.

• Committed to maintaining company standards and leading by example.

Benefits of Working With Us

• Competitive wages

• Awesome, team-oriented work environment

• Hands-on training and leadership development

• Opportunities for growth and advancement within the company

REQUIREMENTS

• No prior managerial experience required; leadership potential is what matters most
• Experience in fast-paced quick service or similar restaurant environments is required
• Provide top-notch, welcoming customer service with a respectful, inclusive approach
• Communicate clearly and professionally in both verbal and written interactions
• Demonstrate strong leadership by coaching, supporting, and motivating team members
• Stay calm and effective under pressure while multitasking to keep the shift running smoothly
• Use basic financial literacy and analytical/problem-solving skills to support daily operations
• Must have reliable transportation and a valid Driver’s License for work-related deliveries or errands
• Must be able to lift up to 50 lbs as needed for stocking, prep, and service tasks

ABOUT THE COMPANY

At Stoner’s Pizza Joint, our name is memorable, and yes, our food is positively addictive. But what truly sets us apart is the food-loving culture we build every day—one that makes working here feel energetic, welcoming, and full of momentum. We’re a fast-paced restaurant team that takes pride in doing things the right way, from the way we prepare our dough to the way we serve our guests. Our irresistible dough recipe was developed more than 30 years ago, and it’s still at the heart of what we do. At the same time, we’ve evolved with the times. With new leadership, we’ve updated our concept to better reflect what pizza lovers want now and to keep growing into what they’ll want next. As a Shift Lead, you’ll help guide the team during busy rushes, support great service, and play an important role in turning our standards into every order that leaves the kitchen. If you’re looking for a place where hard work is appreciated, leadership matters, and you can be part of a restaurant that’s always improving, Stoner’s Pizza Joint is the kind of team you’ll be proud to lead.