Engagement Manager

Engagement Manager, Commercial & Investment Banking (CIB)

Role: Engagement Manager, Commercial & Investment Banking (CIB)

Location: Florham Park, New Jersey

Opportunity: Full Time Hybrid- 2 days from Office & 3 days Remote

Travel: Occasionally (1-2 times in a quarter between Miami/Boston location per business priority for a day or two max)

Education, Experience, and Skills: Bachelor's degree in business, finance, or computer science. 5+ years of experience in technology services/products sales or technology service delivery engagement management in the banking industry. Technology Service delivery includes diverse ranges of services such as App Dev, banking product implementations, automation, infrastructure, Dev-Ops, cloud implementations, AI/Client solution implementation, QA, Business Analysis, UAT, UI/UX, etc. Bilingual (English and Spanish). Good understanding of the financial industry at least in some of the following areas - Corporate/wholesale lending, Syndicate loans, Corporate Finance and Private banking, Commercial banking. Ability to understand and manage software service delivery programs in global delivery model, understanding client's business needs across technology transformation and have good understanding of emerging technology trends. Ability to network well with diverse stakeholders across client's organization and ensure successful program setup to hand over to Delivery Managers. Ability to analyze customers business drivers, technology service delivery expectation and identify to drive the continuous improvement from your delivery team. Proficiency in Microsoft Office tools to independently create artifacts and set benchmark for supporting teams. Ability to drive POV and proposals including solutioning, business success parameters and service delivery approach, resulting in consistent revenue growth and top CSAT. Self-motivated individual driven by absolute customer centricity, demonstrating best in class service delivery, innovation and win-win partnership to Clients. Excellent communication and interpersonal skills.

Job Description: Build and maintain relationships with key stakeholders in Commercial & Investment banking portfolio for a Global Client. Setup programs ground up in partnership with delivery organization. Identify new business opportunities and develop proposals to secure new programs in partnership with Client Partners. Stay up to date with industry technology trends, Client business transformation and fine tune portfolio expansion strategies accordingly. Collaborate with other departments, such as delivery, talent acquisition, architecture, solutions, Cloud engineering, automation, marketing, and operations, to ensure a cohesive approach to portfolio expansion and service delivery. Monitor engagement performance metrics and provide regular reports to Client senior management and your Delivery Mgmt. Foster a positive and productive work environment that encourages teamwork, innovation and collaboration. Proactively network with diverse stakeholders across Client locations to showcase our capabilities, delivery performance and value adds, in partnership with Client Partners and Delivery Managers. Foster a continuous learning, continuous improvement, automation first, appreciative, and fun culture across your engagement teams. Celebrate small achievements with teams and actively promote diversity in team expansion.