AVP of Operations - Hospice

Overview Lead Hospice Operations with Excellence and Compassion. We’re looking for an experienced Area Vice President (AVP) of Hospice Operations to oversee and elevate our multi-site hospice operations (10 branches in MO*). This high-impact leadership role will ensure regulatory compliance, strategic growth, quality care delivery, and community engagement across multiple hospice programs and markets. *Covers these markets/branches: St. Louis, Farmington, Union, Wentzville, Jefferson City, Sedalia, Butler, Carthage, Joplin, Neosho and Springfield. Key Responsibilities: Lead Local Operational Strategy: Direct day-to-day business operations, financial management, staff development, admissions, payroll, and quality assurance across multiple hospice sites. Ensure Regulatory Excellence: Maintain compliance with Medicare, state licensing, accreditation, and federal regulations; manage readiness for surveys and audits. Build and Grow Partnerships: Develop and expand referral relationships with hospitals, SNFs, physicians, and discharge planners aligned to revenue targets. Patient-Centered Oversight: Ensure delivery of quality patient and family services, including clinical oversight in home, hospital, and long-term care settings. Team Leadership: Supervise executive directors, medical staff, volunteer programs, and interdepartmental teams to optimize care coordination and performance. Public and Community Relations: Serve as a visible ambassador for the organization in the community, manage PR initiatives, and resolve public or patient concerns. Performance Improvement: Participate in ongoing quality assessment and improvement programs, driving best-in-class hospice care. About You Education: RN Degree highly preferred Bachelor's degree in Healthcare Administration, Business, or related field considered Experience: Multi-site operational leadership experience strongly preferred 5+ years of progressive leadership experience in hospice or healthcare operations 3+ years of direct healthcare services leadership preferred Proven expertise in regulatory compliance, budgeting, staff leadership, and multi-site operations Experience with HomeCare HomeBase (HCHB) strongly preferred In-depth knowledge of hospice CoPs, CMS regulations, and accreditation standards Strong communication and organizational skills Critical thinking and problem-solving mindset Passion for patient-centered care and interdisciplinary teamwork Ability to balance strategy, operations, and field leadership Licensure: Active RN License required (if applicable) Valid driver's license and auto insurance Technical Skills: Intermediate skills in Microsoft Excel and PowerPoint Comfortable with data systems, electronic medical records (EMR), and analytics We Offer Benefits for All Associates (Full-Time, Part-Time & Per Diem): Competitive Pay 401(k) with Company Match Career Advancement Opportunities National & Local Recognition Programs Teammate Assistance Fund Additional Full-Time Benefits: Medical, Dental, Vision Insurance Mileage Reimbursement or Fleet Vehicle Program Generous Paid Time Off + 7 Paid Holidays Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care) Education Support & Tuition Assistance (ASN to BSN, BSN to MSN) Free Continuing Education Units (CEUs) Company-paid Life & Long-Term Disability Insurance Voluntary Benefits (Pet, Critical Illness, Accident, LTC) Legalese This is a safety-sensitive position Employee must meet minimum requirements to be eligible for benefits Where applicable, employee must meet state specific requirements We are proud to be an EEO employer We maintain a drug-free workplace #J-18808-Ljbffr Gentiva