Assistant Store Manager | Rockefeller Center, NY

Job Description

Job Description

Your Opportunity at ARC’TERYX:

You lead a team, in partnership with your Store Manager, that delivers best in class guest experiences, building connections and committing to bold objectives both in-store and in our communities. You provide the highest level of guest experience with a passionate, talented group of product guides. You are responsible for creating a brand experience and developing a team in alignment with the Arc’teryx Vision, Purpose, and Values.

You are product-obsessed and seek any chance to get outside to experiment and learn firsthand how our product performs. You inspire those around you with your commitment to education and sharing product knowledge. You prioritize your connection with nature and celebrate others doing the same. This enthusiasm for our brand, product, and values inspires your team, which in turn elevates the guest experience, creating space for everyone to find their Outer Peace. 

You intuitively find moments to reflect and celebrate achievements, and you create leadership development opportunities within your business to ensure the highest level of engagement for your team, and drive profitability through guest and team engagement. You are driven to pursue your own goals, both personally and professionally, and you give this same attention to your team and the business. You recognize that we create a better world, together. 

As an Arc’teryx Assistant Store Manager, here’s what you’d be doing:

• Leading a team in alignment with the Arc’teryx Vision, Purpose and Values
• Leading and supporting the oversight and leadership of the floor which includes the five pillars of the business (experience, product, community operations and people),
• Supporting and leading the training and coaching of a high performing team through the lens of the Arc’teryx Guest Journey and our commitment to best-in-class guest experience 
• Leading by example, coaching in the moment, and empowering the team to self-lead through all development plans and training opportunities provided by Arc’teryx and your leadership team
• Identifying and developing a store leadership talent pipeline in partnership with your Store Manager
• Overseeing the entire employee experience from onboarding through offboarding (hiring, training, developing, performance management, and termination)
• Committing to, and delivering on, bold objectives both in store and in the community
• Building brand presence and guest loyalty by upholding our company’s mission and values
• Championing floor leadership and exceptional guest experience by leading from the floor 5 days of the week 
• Empowering your team to use their best judgement in all guest service matters
• Supporting the Store Manager in all store operations, with areas of focus assigned by the Store Manager in alignment with the needs of the business
• Collaborating with the Store Manager and Community Marketing Manager to execute store events that support the company mission, drive traffic, and increase community involvement
• Partnering with the Store Manager to evaluate team needs on a quarterly basis to ensure staffing and team development are supporting the business both now and for the future
• Collaborating with the Store Manager and Community Marketing Manager to execute store events that support the community mission, drive traffic, and increase community involvement. 

Are you our next Assistant Store Manager?

• You have 2-3 years of leadership and retail management experience
• You have dynamic leadership skills with the ability to recruit, hire, train, lead, motivate, retain and develop future leaders
• You possess an entrepreneurial spirit and continuously evolve to achieve great results
• You have a passion for service and delivering an exceptional experience for guests
• Proven financial acumen to include budgeting and forecasting sales, gross margin, expense control and net profit
• You have proven ability to set a clear vision, align your team around common goals and foster commitment to these objectives
• You effectively balance autonomy and collaboration
• You seek the best (not necessarily the easiest) solutions, with an unwavering commitment to do what is right
• Your passion for leading is paralleled by your passion for getting outside and living it
• Strong written and verbal communication
• Excellent time management and problem-solving ability
• Efficient with Micro-soft suite (Word, Excel, Outlook, Excel, etc)
• Ability to lift up to 30 lbs   

Expectations:

• All employees’ availability must reflect the needs of the business, which may change from time to time. The Store Manager determines the availability needs (in partnership with the Regional Manager), and this schedule could include a combination of shift times, including mornings, evenings, and weekends
• All employees are expected to be available to work “Black Friday” (the day after US Thanksgiving) until the end of the holiday season, to be defined each year based in part on the time period guests are permitted to return holiday merchandise, on an annual basis
• You are fully accountable for and oversee the execution of all deliverables on the Assistant Store Manager Role and Responsibilities document, and you perform the responsibilities of the Product Guide and Lead as needed

Availability Requirements:

Full-Time employees must:

• Maintain availability across six (6) days per week, including Friday, Saturday, and Sunday, to support peak business periods and operational requirements. 
• Work a range of shifts every week, including peak days and high-traffic periods, with schedules aligned to business needs and priorities.

Compensation:

The pay range for this role is USD$32.69 - USD$40.87 hourly.

Total Rewards

Most new team members join between this range, where they can contribute right away while continuing to grow their craft. This range reflects market alignment and the scope of the role. Individual pay is determined by your skills, experience, and level of responsibility.

Additionally, the role is eligible to participate in a bonus plan based on the performance of their store.

We’re committed to fair, equitable, and competitive pay, reviewed regularly to ensure internal alignment and market relevance. Transparency is part of how we follow through on our commitments and how we honour the value you bring to our team.

In addition to base pay, Arc’teryx supports people through benefits designed to sustain both work and life. Eligibility may vary.

• Health & wellbeing - Extended health, dental, and vision coverage, including mental health support, fertility benefits, and a 24/7 Employee Assistance Program (EAP). 
• Financial wellbeing - Immediately vested 401(k) retirement savings plan matching, eligibility for Arc'teryx Annual Incentive Plan and access to Employee Stock Purchase Program (ESPP), where applicable.
• Time & Flexibility - Paid time off, and ''Live it, Learn It'' days (dedicated paid days to get outside & explore).  
• Family support - Parental leave for birthing and non-birthing parents, including an option to ease the transition back to work. 
• Growth, community & gear - Professional development opportunities, Arc'teryx Academies (outdoor skill-building events) , Employee Belonging Councils, and access to employee discounts and Pro Deals (exclusive discounted pricing on gear) .

 *Eligibility for certain programs may vary by role.

Equal Opportunity

Arc’teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance. 

Creating an inclusive workplace is connected to our core value Do Right while also having the added benefit of helping make our business better. We believe inclusion helps us to create a healthier, happier workplace, drive creativity and innovation, and reflect the communities where we operate.  

All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values.

Leave it Better

We believe that the mountains transform us, that how we adventure matters, and that there’s always a better way. 

Join us in creating positive change in ourselves, our communities, and the world. 

Live it. Get out there - the mountains make us better 

Disruptive evolution. In pursuit of better. Always. 

Commit. We set bold objectives and see them through. 

This is for an existing vacancy.

Hours: Full Time - 40 hours per week (five days a week)

Compensation: Hourly

#LI-Onsite