Clinic Operations Supervisor, Student Health Services (9359U), University HealthServices - #89152

At the University of California, Berkeley, we are dedicated to fostering a community where everyone feels welcome and can thrive. Our culture of openness, freedom, and belonging makes it a special place for students, faculty, and staff, who are among the most talented and accomplished anywhere, including Nobel laureates, Pulitzer Prize winners, and MacArthur Fellows. Since our founding in 1868, we have been an engine for innovation - driving intellectual, economic, and social progress that benefits California, the U.S., and beyond. Together, we change the world. At Berkeley, the best careers are built on a foundation of continuous learning and growth. We actively support professional development by providing all full-time staff employees with at least 80 hours of paid time per year and provide space for supportive colleague communities via numerous employee resource groups. We invite applicants who are inspired by our Principles of Community and who are eager to be part of our exciting Strategic Plan, which charts Berkeley's next era of excellence. Learn more about some of our accomplishments at Points of Pride. Departmental Overview UC Berkeleys University Health Services (UHS) is a comprehensive college health service providing fully accredited primary medical care, counseling and psychological services, and innovative health promotion programs for students, faculty, and staff. UHS provides on-campus medical care and coordinates supplemental needs for off-campus care through a network of community specialists and hospitals. The Clinical Services Program within the UHS includes urgent care, primary care and specialty clinics, laboratory, pharmacy, physical therapy, radiology, and a major medical insurance plan. Approximately 65,000 visits occur annually including Primary Care, Urgent Care, Occupational Health and Specialty Clinics. Services are designed to enable students to get the most from their educational experience, minimizing the impact of illness, injury and emotional distress on their academic career. Medical care and wellness programs are available to faculty and staff to meet their occupational health needs and minimize lost work time. These visits generate ancillary encounters with the Radiology, Clinical Laboratory, Physical Therapy and Pharmacy departments. The Counseling and Psychological Services department sees an additional 15,000 visits per year. Position Summary The Clinic Operations Supervisor of Student Health Services, manages or performs the administrative services and/or clinical operations of assigned health care clinics in accordance with federal, local, and internal standards, policies, and regulations. Application Review Date The First Review Date for this job is: October 13, 2026. For full consideration, please apply on or before the first review date. Responsibilities Clinical Patient Care - 20% Clinical work providing patient care as MA or LVN (within scope), more as needed per operational demand. Hiring and Supervision - 20% Recruits, interviews and recommends hires of medical assistants. Mentors, trains and orients medical assistants, medical assistant student trainees including performance management, cross training, skill building and career development. Performs yearly performance evaluations on all career medical assistant staff. Advise and ensure the policies and procedures to assure quality of care and customer service are followed by the incumbent's direct reports. Takes action for immediate improvements in performance as needed. Collaborates with Clinical Services Management Team to ensure constant readiness for AAAHC accreditation. Researches and resolves issues and discrepancies, including patient feedback and complaints. Clinical Operational Support - 40% Maintains functional staffing levels. Gives recommendations to improve or enhance performance of clinic support activities. Actively participates in discussion of problem identification and resolution. Reviews clinic templates and consults with clinic supervisors to manage inappropriate scheduling. Ensures staffing is efficiently coordinated across multiple clinics and the appointment office. Functions as a resource for resolving escalated clinic support service issues and concerns raised by patients and their families and/or members of the patient care team (physicians, nurses, front and back office staff). Responsible for ongoing trainings for Primary Care Medical Assistant Staff including, but not limited to, annual competencies and required campus trainings. Tracks status of required and completed trainings of staff. Coordinates, prepares and disseminates the staff meeting agendas in coordination with the Supervisor 2. Assists in faciliatation of Primary Care staff meetings and ensures that absent MA staff are provided with updates. Collaborates with the Clinical Management Team, implements policies and procedures that assure quality of care and customer service. Medical Assistant Scheduling - 10% Coordinates and distributes complex staffing schedule that includes multiple clinics and the appointment office. Collaborates with Primary Care Leadership Team to ensure the provision of adequate coverage, patient flow and customer satisfaction. Adjusts daily schedules to account for unanticipated absences. Receives all leave requests, assesses impact on clinic operations and advises Clinical Services Management Team on operational impact. Responsible for obtaining coverage for absent or unavailable direct reports. Personal Development and Other Duties - 10% Work on committees and assignments that enable professional growth. Other duties as assigned. Required Qualifications Minimum 2 years of full-time experience as a Medical Assistant or Licensed Vocational Nurse in an outpatient or ambulatory clinic setting. Possesses supervisory skills to communicate and monitor established priorities, objectives and timelines. Understanding of operational efficiency and impacts on budget and staffing. Must have the ability to manage fiscal and HR resources effectively. Working knowledge associated with coordinating and providing outpatient health care. Working knowledge of clinical office support administrative processes. Working knowledge of insurance and claims-related processes. Knowledge of performance management standards and human resources-related policies and procedures. Working knowledge of the principles and practice of supervision. Effective interpersonal skills, effective verbal and written communication skills. Skills to collaborate effectively with clients and medical / clinical staff members. Skills to establish priorities, objectives, and timelines. Skills in coaching, mentoring and motivating staff. Experience with electronic health records and Microsoft office suite. Effective analytical and problem solving skills. Ability to assign tasks and delegate effectively. Working knowledge and skills to develop, write, maintain, and implement policies and procedures. Ability to remain motivated and effective during times of high stress and while balancing competing demands. Preferred Qualifications Functional knowledge of the Epic Medical Records system and/or the ability to learn. Minimum 1-2 years of experience in a supervisory role. Education / Training Graduate of an accredited Licensed Vocational Nurse program, or accredited Medical Assistant program, or other related health associate degree program. Training in clinical support operations and staffing. Bachelor's degree in related area and / or equivalent experience / training (Preferred). Licenses / Certifications Valid CA Licensed Vocational Nurse license or Medical Assistant Diploma. Current Basic Life Support (BLS) certification. Certification as a Medical Assistant (Preferred). Salary & Benefits For information on the comprehensive benefits package offered by the University, please visit the University of California's Compensation & Benefits website. Under California law, the University of California, Berkeley is required to provide a reasonable estimate of the compensation range for this role and should not offer a salary outside of the range posted in this job announcement. This range takes into account the wide range of factors that are considered in making compensation decisions, including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, analysis of internal equity, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience. The budgeted annual range that the University reasonably expects to pay for this position is $64,900 - $104,106. This is an exempt, monthly-paid position. This is a full-time (40 hours/week) Career position eligible for UC benefits. Other Information This is an on-site position at the University of California, Berkeley This is not a visa opportunity. This position does not include sponsorship of a new consular H-1B visa petition that would require payment of the $100,000 supplemental fee. Your employment is dependent on obtaining and maintaining all required clearances, including credentialing clearance (if applicable), successful clearance of your conviction history check or verification of a current active background check on file with UC Berkeley, and successful completion of a pre-employment medical clearance, in accordance with University Health Services policies. Physical Exam Employment is contingent upon pre-employment medical clearance, which may include a Job Abilities Exam (JAE). Conviction History Background This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check. Mandated Reporter This position has been identified as a Mandated Reporter required to report the observed or suspected abuse or neglect of children, dependent adults, or elders to designated law enforcement or social service agencies. We reserve the right to make employment contingent upon completion of signed statements acknowledging the responsibilities of a Mandated Reporter. Misconduct As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer. "Misconduct" means any violation of the policies or laws governing conduct at the applicant's previous place of employment, including, but not limited to, violations of policies or laws prohibiting sexual harassment, sexual assault, or other forms of harassment, discrimination, dishonesty, or unethical conduct, as defined by the employer. For reference, below are UC's policies addressing some forms of misconduct: UC Sexual Violence and Sexual Harassment Policy UC Anti-Discrimination Policy Abusive Conduct in the Workplace Equal Employment Opportunity The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law. #J-18808-Ljbffr University of California-Berkeley