General Manager

Hope Lodge General Manager

At the American Cancer Society, we're working to end cancer as we know it, for everyone. Our employees and 1.3 million volunteers are raising the bar every single day. We are a culture comprised of diverse backgrounds and experience, to better serve our communities. The people who work at the American Cancer Society focus their diverse talents on our lifesaving mission. It is a calling. And the people who answer it are fulfilled.

The Hope Lodge General Manager serves as a pivotal leader within the American Cancer Society (ACS), responsible for executing strategic initiatives, enhancing brand awareness, fostering partnerships, and providing operational oversight to ensure the success of their designated Hope Lodge. This position is dedicated to delivering exceptional hospitality, support services, and accommodations to cancer patients and their caregivers throughout their treatment journeys.

Major Responsibilities

• Strategic Execution: Drive the implementation of strategic initiatives aimed at optimizing the operation and impact of the Hope Lodge, in alignment with ACS goals and objectives.
• Brand Awareness: Enhance brand visibility and recognition for the Hope Lodge within the community and among relevant stakeholders, promoting its mission and services.
• Partnership Development: Forge collaborative partnerships with health systems, healthcare providers, donors, volunteers and other ACS departments to expand resources, support services, and outreach efforts for lodge guests.
• Operational Oversight: Provide comprehensive oversight of all aspects of Hope Lodge operations, including guest services, facility maintenance, staff management, and adherence to ACS standards, ensuring excellence in service delivery.
• Guest Experience: Prioritize the provision of exceptional hospitality, support services, and accommodations to cancer patients and their caregivers, fostering a compassionate and supportive environment and maintaining High Guest Satisfaction.
• Staff Leadership: Responsible for leading a high-performing team, and developing team culture. Responsible to recruit, train, and lead a dedicated team of managers, cultivating a culture of excellence, teamwork, and compassion in serving lodge guests.
• Community Engagement: Engage with local communities, civic organizations, and volunteers to build support networks, raise awareness, and facilitate fundraising initiatives in support of lodge operations.
• Financial Stewardship & Fundraising: Manage budgets, monitor financial performance, and implement cost-effective strategies to ensure the sustainability and growth of Hope Lodge operations. Responsible to support development fundraising efforts.

Formal Knowledge

• 3-5 Years Experience in nonprofit management, healthcare administration, hospitality management, or a related field (bachelor's degree preferred).
• Proven leadership experience in a nonprofit, healthcare, or hospitality setting, with a track record of success in strategic execution, team management, and operational excellence.

Specialized Training or Knowledge

• Strong communication, interpersonal, and organizational skills, with the ability to build and maintain relationships with diverse stakeholders.
• Compassionate and empathetic approach to serving cancer patients and their caregivers, with a commitment to delivering exceptional guest experiences.
• Ability to thrive in a dynamic and fast-paced environment, with a strategic mindset and a passion for making a difference in the lives of others.

Competencies/Skills

• Leadership: Ability to provide strong leadership and direction to staff and volunteers, fostering a positive and collaborative work environment.
• Strategic Thinking: Capacity to develop and execute strategic plans to achieve organizational goals and enhance the impact of the Hope Lodge within the community.
• Operational Management: Proficiency in overseeing all aspects of lodge operations, including guest services, facility maintenance, and adherence to ACS standards.
• Brand Management: Skill in enhancing brand visibility and recognition for the Hope Lodge, promoting its mission and services effectively.
• Partnership Development: Ability to forge and maintain partnerships with health systems, healthcare providers, donors, volunteers and other ACS departments to expand resources and support services for lodge guests.
• Guest Experience: Dedication to providing exceptional hospitality, support services, and accommodations to cancer patients and their caregivers, ensuring their comfort and well-being during their treatment journeys.
• Financial Management: Experience in developing and managing budgets, monitoring financial performance, and implementing cost-effective strategies to ensure the sustainability of lodge operations.
• Communication: Excellent verbal and written communication skills, with the ability to effectively interact with diverse stakeholders including guests, staff, volunteers, and community partners.
• Interpersonal Skills: Strong interpersonal skills, including empathy, compassion, and the ability to build and maintain positive relationships with individuals experiencing challenging circumstances.
• Problem-Solving: Capacity to identify issues, develop creative solutions, and make timely and sound decisions to address operational challenges and guest needs.
• Organizational Skills: Strong organizational skills, with the ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines in a fast-paced environment.
• Team Building: Skill in recruiting, training, and leading a diverse team of staff and volunteers, fostering a culture of excellence, teamwork, and compassion.
• Adaptability: Flexibility and adaptability to navigate changing priorities, unexpected events, and evolving needs of guests and stakeholders.
• Commitment to Mission: Dedication to the mission of the American Cancer Society and a passion for making a meaningful impact on the lives of cancer patients and their caregivers.

Special Mental or Physical Demands

• Mobility: The physical mobility required to move around the lodge facility, including walking, standing, and climbing stairs, to oversee operations and interact with guests and staff.
• Manual Tasks: The capability to perform manual tasks such as lifting, carrying, and moving equipment or supplies as needed to support lodge operations.
• Extended Hours: The willingness to work extended hours, including evenings, weekends, and holidays as necessary, to ensure the smooth functioning of the lodge and respond to guest needs.
• Computer Work: The ability to use computers and other technology for tasks such as data entry, email communication, and report generation, requiring prolonged periods of sitting and screen time.
• Emotional Resilience: The emotional resilience needed to provide compassionate support to cancer patients and their caregivers, while maintaining professionalism and boundaries in challenging situations.
• Travel: The willingness to travel occasionally for training, meetings, or other job-related activities, which may require sitting for extended periods and navigating transportation systems.

The starting rate is $75,000 to $80,000. The final candidate's relevant experience/skills will be considered before an offer is extended. Actual starting pay will vary based on non-discriminatory factors including, but not limited to, geographic location, experience, skills, specialty, and education.

ACS provides staff a generous paid time off policy; medical, dental, retirement benefits, wellness programs, and professional development programs to enhance staff skills. Further details on our benefits can be found on our careers site at: jobs.cancer.org/benefits. We are a proud equal opportunity employer.