Service Advisor - Jaguar Land Rover Dallas

Job Description

Job Description

The Service Advisor creates an exceptional customer experience while creating customer loyalty. The Service Advisor acts as a liaison between the customer and the service technician. As the Service Advisor your role will include but not be limited to the following:

• Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.
• Verifies warranty and service contract coverage by examining records and papers, explaining provisions and exclusions.
• Develops estimates by costing materials, supplies, and labor, calculating customer's payment, including deductibles.
• Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
• Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
• Maintains automotive records by recording problems and corrective actions planned.
• Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Requirements

• Ability to establish and maintain good relationships with customers and co-workers.
• Ability to answer customers’ technical questions regarding vehicle problems, warranties, services, and repairs.
• Knowledge of automotive systems in general
• Ability to review service orders and inspect the vehicle for necessary repairs
• Knowledge of new models and product improvements, based on technical service bulletins, etc.
• Knowledge of warranty guidelines and ability to relate them to warranty service repair orders.
• Ability to communicate well with co-workers and co-workers throughout repair process.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid holidays & paid time off
• Vision insurance
• Earn vacation hours after 90 days
• Aggressive Employee Referral Program

Why Snell Motor Companies?

• Ongoing Training: Stay ahead of the curve with factory-specific training.
• Supportive Team: A friendly, collaborative atmosphere where your contributions are valued.
• A Culture That Values Your Expertise: We don’t just want to employ you—we want you to thrive. Our focus is on providing clear career development pathways and creating a workplace where you’ll be supported in reaching your professional goals.

What We Offer:

• Competitive salary and performance-based incentives
• Career growth opportunities within a family-owned company
• Modern, well-equipped work environment 
• A supportive team that values your expertise and commitment
• Comprehensive benefits package, including health insurance, paid time off, 401k  and more

  If you’re ready to bring your automotive expertise to a company that truly values your skills, we’d love to hear from you!

Apply Today and drive your career forward with Snell Motor Companies!

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