Sr Director/Director, Product Design

Director Of Product Design

Welldoc is at the forefront of digital health, driven by a powerful mission: empowering better cardiometabolic health through AI-powered, personalized digital tech, with a vision to be the leading advanced AI digital technology partner across the healthcare industry. We're a team passionate about leveraging cutting-edge science to improve lives, united by core values of collaborative innovation, accountability to excellence, customer focus, efficiency, and unwavering integrity, quality, and safety.

At Welldoc, you'll thrive in a collaborative and innovative environment where your contributions directly impact our mission. Recognized as a Great Place to Work for the past four years and named to Modern Healthcare's Best Places to Work 2025, as well as being an industry thought leader featured at SXSW and in the Wall Street Journal and Economist, we invite you to make a real difference in healthcare with us.

Job Purpose

We are seeking an experienced Director of Product Design with a strong background in digital health applications to lead the design vision and strategy for our healthcare-focused product portfolio. This role will oversee the creation of intuitive, accessible, and trustworthy user experiences for mobile apps (iOS and Android), web platforms, and emerging digital health interfaces. The ideal candidate is a visionary design leader with deep expertise in designing HIPAA-compliant, patient-centered digital health solutions that balance clinical accuracy, regulatory requirements, and exceptional user engagement. You will lead a talented design team and collaborate cross-functionally to deliver impactful products that improve health outcomes and user trust.

Responsibilities

• Design Strategy & Vision:
• Define and drive the design vision for digital health products, ensuring alignment with the company's mission to improve patient care, provider workflows, and health outcomes.
• Develop a cohesive design strategy that prioritizes user trust, accessibility (e.g., WCAG 2.1 compliance), and compliance with healthcare regulations (e.g., HIPAA, GDPR).
• Advocate for patient-centered and inclusive design principles, addressing diverse user needs (e.g., patients, caregivers, clinicians) and health literacy levels.
• Team Leadership & Mentorship:
• Lead and mentor a multidisciplinary design team, including UX/UI designers, researchers, and interaction designers, fostering a culture of empathy, innovation, and collaboration.
• Set clear objectives, provide constructive feedback, and support professional growth for team members.
• Recruit and retain top design talent with expertise in digital health or related fields.
• End-to-End Design Ownership:
• Oversee the design process for digital health apps, from user research and persona development to wireframing, prototyping, and high-fidelity UI design.
• Create and maintain scalable design systems and style guides tailored to healthcare applications, ensuring consistency across mobile (iOS SwiftUI, Android Material Design), web, and wearable interfaces.
• Design intuitive interfaces for complex healthcare workflows, such as telemedicine, patient monitoring, electronic health record (EHR) integration, or medication management.
• Healthcare-Specific Design:
• Conduct user research with patients, clinicians, and caregivers to understand unique needs, pain points, and health literacy challenges.
• Design for sensitive data handling, ensuring privacy, security, and trust are embedded in the user experience.
• Ensure compliance with healthcare regulations (e.g., HIPAA, FDA guidelines for Software as a Medical Device) and accessibility standards to support users with disabilities.
• Incorporate clinical accuracy and evidence-based design, collaborating with medical experts to validate content and workflows.
• Cross-Functional Collaboration:
• Partner with product managers, engineers, clinical advisors, and compliance teams to align design with technical feasibility, regulatory requirements, and business goals.
• Work with data teams to leverage health analytics (e.g., patient engagement metrics, adherence rates) to iterate and optimize designs.
• Present design strategies and outcomes to executives, stakeholders, and healthcare partners, articulating how design drives user trust and health outcomes.
• Innovation & Trends:
• Stay ahead of digital health trends, such as AI-driven diagnostics, remote patient monitoring, wearables, or voice-based health interfaces.
• Drive innovation by exploring new design paradigms, such as conversational UI for health chatbots or AR for patient education.
• Conduct competitive analysis of digital health apps to identify opportunities for differentiation and improved user experiences.
• Operational Excellence:
• Manage design budgets, project timelines, and resources to deliver high-quality designs on schedule.
• Implement tools (e.g., Figma, Sketch, Adobe XD) and workflows to streamline design-to-development handoff, ensuring accurate implementation of healthcare-specific designs.
• Measure design impact through metrics like patient engagement, provider adoption, and clinical outcome improvements.

Required Skills & Experience

• 10+ years of experience in product design, with at least 5 years in a senior leadership role (e.g., Lead Designer, Head of Design, or Director-level).
• 4+ years of experience designing digital health apps, such as telemedicine platforms, patient portals, health tracking apps, or EHR interfaces, with measurable impact (e.g., increased patient engagement, adherence, or provider efficiency).
• Proven track record of leading design teams in agile environments, ideally within healthtech, medtech, or related industries.
• Expertise in UX/UI design, user research, and design systems, with proficiency in tools like Figma, Sketch, Adobe XD, or similar.
• Deep understanding of mobile platform guidelines (Apple's Human Interface Guidelines, Google's Material Design) and healthcare-specific design requirements.
• Knowledge of healthcare regulations (e.g., HIPAA, GDPR, FDA SaMD guidelines) and accessibility standards (e.g., WCAG 2.1).
• Familiarity with health analytics tools (e.g., Mixpanel, Amplitude) and front-end development principles (e.g., React Native, Swift, Kotlin) is a plus.
• Exceptional leadership, communication, and presentation skills to influence stakeholders, including clinical and regulatory teams.
• Empathetic leader with a passion for improving healthcare through design.
• Strategic thinker able to balance user needs, clinical requirements, and business objectives.
• Ability to navigate complex, regulated environments and manage multiple stakeholders.

Welldoc operates in ISO 13485 and MDSAP regulated and HITRUST and SOC 2 Type II compliant environments. Therefore, it is expected that all employees will have either prior experience working in those environments or will be trained to understand the requirements needed to work and support those requirements and culture as they relate to individual roles and responsibilities.

Required Education

• Bachelor's or Master's degree in Design, Human-Computer Interaction (HCI), Health Informatics, or a related field (or equivalent experience).
• Certifications in UX/UI design, health informatics, or leadership are a plus.

Compensation & Benefits

Welldoc offers a competitive compensation package which, in addition to salary, includes generous PTO, medical insurance, dental insurance, vision care, life and disability insurance, retirement benefits. and the opportunity to participate in health savings accounts and/or dependent care accounts. While the anticipated salary range for this position is between $150,000 and $200,000/year with the expectation that most candidates will fall around the midpoint of the range. Exceptional candidates may exceed the range if education and experience warrant.

Upon receipt of a conditional offer of employment, you may be required to complete and clear a multi-panel drug screening process. This screening is in connection with requirements set by certain of the Company's customers, with which you may be working in this role, and will at all times be administered all applicable laws.

Welldoc is an equal opportunity employer and prohibits discrimination and harassment of any kind. We offer an inclusive workplace and will not tolerate discrimination against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status or parental status.