Operations Supervisor

Job Overview We’re looking for motivated, engaged people to help make everyone’s journeys better. The position is responsible for supervising thirty plus food production employees in a unionized environment to ensure security, safety, food specifications, quality assurance of products, sanitation, HACCP, USDA and FDA regulations are followed and for labor and material cost controls. Responsibilities Ensures quality production standards are followed and maintained. Ensures employees adhere to HACCP, FDA, USDA and safety regulations and compliance with company policies and procedures. Prepares management reports (e.g., attendance, HACCP and labor) as required. Responsible for safety, quality and compliance with customer specifications and regulatory requirements and company policies and procedures. Ensures specifications, airline diagrams, and other standards are accurate according to the airline specifications. Ensures that all products are coded according to Gate Gourmet procedures. Conducts inventory of Gate Gourmet products and customer materials to ensure proper usage and minimization of waste. Completes required requisitions for the storeroom to ensure adequate supply is maintained. Responsible for maintaining daily temperature logs and other logs and reports as required. Works with maintenance staff to ensure preventive maintenance of machinery according to schedules, reports maintenance and repair issues in a timely manner. Controls material cost and other controllable costs. Maintains all financial goals related to productivity, overtime, labor goals and hours per flight. Works with management staff to improve performance of the unit. Manages workflow balancing – the division of responsibilities amongst employees on each shift. Determines when and whether to call employees in to cover staffing needs (e.g., sick calls, vacation relief, medical leaves, volume changes, etc.). Ensures compliance with company Wage & Hour policy, including ensuring employees get the rest & meal breaks and ensuring company processes are followed. Trains and monitors employees on proper work procedures to ensure maximum productivity with minimum labor and food expenses. Monitors daily manpower planning and schedules employees. Responsible for employee retention and reducing employee turnover. Responsible for coaching, counseling and preparing corrective actions for employees in compliance with the applicable union/collective bargaining agreement(s). Reviews and ensures employees in chain of command are in correct cost centers and correct job titles. Reviews and ensures union represented employees’ pay rates are correct based on wage scales and seniority. Compliance with all company required policies, procedures and processes including but not limited to required training. Qualifications Education: High School Diploma or GED required. Associate’s degree preferred. Work Experience: 2+ years supervisory experience working in a high volume manufacturing food production, restaurant or catering environment preferred. Technical Skills Strong and effective leadership skills, and the ability to successfully manage a staff of 30+ hourly employees. Current or previous labor relations experience is a plus, but not required. Comfortable with all levels of employees and able to drive positive program change. Ability to train others. Ability to give negative and positive feedback to employees on a daily basis. Excellent time management skills. Ability to handle multiple tasks without losing focus on priorities. Strong organizational, analytical, communication and leadership skills. Innovative and able to make changes to the operation as needed to improve the work environment and unit performance. Basic computer skills with working knowledge of Microsoft Office products. Ability to obtain ServSafe Certification required. ServSafe Certified preferred. Language / Communication Skills Bilingual in English and Spanish/Chinese Mandarin/Vietnamese/Hindi/Polish is a plus. Benefits Paid time off 401(k) with company match Company-sponsored life insurance Medical, dental, vision plans Voluntary short-term/long-term disability insurance Voluntary life, accident, and hospital plans Employee Assistance Program Commuter benefits Employee discounts Free hot healthy meals for unit operations roles EEO Statement gategroup is an equal opportunity employer committed to workforce diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or any other category under applicable law. For further information regarding Equal Employment Opportunity, visit We anticipate that this job will close on: 07/31/2026 #J-18808-Ljbffr gategroup