Bellperson

Job Description

In search of an individual with a friendly personality, who enjoys greeting guests first and sharing with them all the lively amenities to enjoy at our resort.

Our Bellperson greets and escorts owners/guests to rooms ensuring guest happiness and to ensure their stay is off to an excellent start. You will get to be the first person our owners interact with at the property.

Here are your duties to be performed:

• Supervises property entrance and accepts guest arrivals.
• Greets and assists Owners and guests transporting and/or securing their luggage appropriately.
• Delivers messages and will assist with room move requests, groceries, and other inquires.
• Reports any problem or unusual activities to management.
• Ensures an organized, safe and clean front entrance and lobby area.
• Carries out reasonable requests by management including assisting other departments when needed.
• Know and use members names, preferences, and routines and develop a personal connection with each member. Provides instructions regarding the amenities of the room and property services and activities provided for guests' use. Delivers messages, express check-out folios, newspapers, and other requested items.
• Retrieving, transporting, organizing, and storing of luggage in designated area. Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services).
• Driving/parking/retrieving all types of passenger vehicles (including those with automatic or manual transmissions) and records advance transportation request as needed.
• Maintain awareness of undesirable persons on property premises being a Safety & Security advocate.
• Special projects as given by leadership; responding to all guest requests to ensure client happiness
• Willing to "pitch-in" and help co- workers with their job duties and be an outstanding teammate.

Qualifications

What are we looking for?

First and foremost, we are seeking a positive demeanor and a cheerful smile!

To fulfill this role optimally, applicants possess the following minimum qualifications and experience:

• 6 months Customer service experience
• Valid driver's license
• Self-starting personality with an even disposition
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 150 pounds
• Stand, sit, or walk for an extended period of time or for an entire work shift and withstand outdoor extreme weather conditions
• Move at a speed that is required to respond to work situations (e. g., run, walk, jog), with or without reasonable accommodations

It would be helpful in this position for you to demonstrate the following capabilities and distinctions:

• 1+ years prior Bellperson experience
• Resort, Hotel hospitality proven experience

Extraordinary People, Exceptional Benefits:

• Day 1 Health Benefits Eligibility: Excellent health care options, including medical, dental, and vision
• Recognition Programs and Rewards
• Travel Discounts Program
• Outstanding Paid Vacation Program and Paid Sick Days
• Employee Assistance Program that supports your physical and mental wellbeing
• 401(k) program with company match
• Tuition reimbursement programs
• Employee Stock purchase program
• Numerous learning and advancement opportunities
• And more!

HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we've received is the continued loyalty of our Owners, Members and Guests. We've also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Don't wait! Apply today to join our team and WOW every guest.

Responsibilities

Our Bellperson greets and escorts owners/guests to rooms ensuring guest happiness and to ensure their stay is off to an excellent start. You will get to be the first person our owners interact with at the property.

Here are your duties to be performed:

• Supervises property entrance and accepts guest arrivals.
• Greets and assists Owners and guests transporting and/or securing their luggage appropriately.
• Delivers messages and will assist with room move requests, groceries, and other inquires.
• Reports any problem or unusual activities to management.
• Ensures an organized, safe and clean front entrance and lobby area.
• Carries out reasonable requests by management including assisting other departments when needed.
• Know and use members names, preferences, and routines and develop a personal connection with each member. Provides instructions regarding the amenities of the room and property services and activities provided for guests' use. Delivers messages, express check-out folios, newspapers, and other requested items.
• Retrieving, transporting, organizing, and storing of luggage in designated area. Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services).
• Driving/parking/retrieving all types of passenger vehicles (including those with automatic or manual transmissions) and records advance transportation request as needed.
• Maintain awareness of undesirable persons on property premises being a Safety & Security advocate.
• Special projects as given by leadership; responding to all guest requests to ensure client happiness
• Willing to "pitch-in" and help co- workers with their job duties and be an outstanding teammate.

*Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement

Qualifications

First and foremost, we are seeking a positive demeanor and a cheerful smile!

To fulfill this role optimally, applicants possess the following minimum qualifications and experience:

• 6 months Customer service experience
• Valid driver's license
• Self-starting personality with an even disposition
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 150 pounds
• Stand, sit, or walk for an extended period of time or for an entire work shift and withstand outdoor extreme weather conditions
• Move at a speed that is required to respond to work situations (e. g., run, walk, jog), with or without reasonable accommodations

It would be helpful in this position for you to demonstrate the following capabilities and distinctions:

• 1+ years prior Bellperson experience
• Resort, Hotel hospitality proven experience

HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we've received is the continued loyalty of our Owners, Members and Guests. We've also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.