National Installation Merchant - Appliances

Location This position is based at our headquarters in Mooresville, North Carolina. Our corporate office is a space where you can collaborate and do your best work. Take a walk, grab a bite (or a cup of coffee), work out or get a check-up – we invest in you so you can find your inspiration. Your Impact The National Installation Merchant is responsible for all aspects of daily business within their assigned labor categories. This position has direct responsibility for achieving the sales, margin, expense and customer quality goals for all Lowe's installation categories. This role will have buying responsibility for their assigned labor categories. The National Installation Merchant will innovatively solve for customer needs and quality of service, partner to grow the product merchant's market share, capitalize on business, labor and product promotional opportunities, improve on customer satisfaction and labor productivity. The National Installation Merchant will manage their assigned labor categories within the direction and objectives set forth by the Senior Installation Merchant. Additionally, the position is accountable to ensure competitive pricing, sufficient labor capacity to support sales demand, sufficient demand to achieve sales targets and that programs are aligned to support the Strategic Goals of the product Merchant. This includes all market channels such as in store, online, in the home, contact centers and through third parties. The National Installation Merchant may have a team of direct reports ranging from 1 to 3 associates with responsibility for making hiring decisions including hiring and terminations, performance management and coaching. What You Will Do Responsible for the P&L performance of their assigned labor category and has buying responsibility. Responsible to create, define and execute for their category national installation programs for all sales channels including in-store, online, contact centers and in-home. Partners with Senior Installation Merchant and others to create direction and strategy for assigned labor programs that exceed customer expectations and meets Product Line Review objectives. Partners with Senior Installation Merchant and others to create demand and capacity strategies that achieve both the sales, operational and customer satisfaction targets for the category. Leads National provider selection, qualification, pricing and management while partnering with service operations, store operations and any other affected party. Negotiates cost and sets retail pricing for the category and conducts provider line reviews. Translates strategy into actionable tactics that meet or exceed objectives including sales, gross margin, and customer satisfaction rates. Identifies gaps in performance and leads efforts to improve. Ensures programs meet key metrics including quality, customer, financial and operational targets. Maintains an effective day to day relationship with product merchandising including Merchants, Sr Merchants, DMM and MVPs, vendors, services and store operations. Creates and maintains vendor relationships, makes labor buying decisions for the category and negotiates terms with vendors to drive vendor selection, pricing and performance. Makes hiring decisions including hiring and terminations. Manages performance and provides coaching to direct reports as needed. Minimum Qualifications Bachelor’s degree Business, Finance, or other related fields of study or equivalent years of experience in lieu of education requirement, if applicable 5 years Experience with managing national and regional supplier and manage sales typically more than $400M. Experience leading a business (financial, people, operational, process, digital, technology, etc) 3 years Merchandising/Installation Services/Store Operations 3 years Installation Services execution, Product Merchandising Preferred Skills/Education Master’s degree, MBA or equivalent work experience 3 years Experience in merchandising/store operations Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law. Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit #J-18808-Ljbffr