Visitor Services Coordinator

Visitor Services And Facilities Coordinator

Do you love customer service and are interested in bringing your skills to a public service environment? Join the Palo Alto Art Center as our next Visitor Services and Facilities Coordinator!

The Palo Alto Art Center is looking for a Visitor Services and Facilities Coordinator to provide exceptional visitor and customer service support to the community. This position will also support Art Center revenue-generating facility rentals by providing facility rental information to the public, introducing the community to rental spaces at the Art Center, booking facilities in our reservation system, and providing follow up with renters. This position also oversees scheduling for our House Manager hourly staff who support facility rentals.

At the Palo Alto Art Center, creativity, community, and connection come together. It's your place to see and make art, activate your creativity, and expand your community. Learn more about who we are and what we do by visiting the Palo Alto Art Center website.

Ideal Candidate Profile:

• Friendly, responsible, and customer-service oriented.
• Ability to use and/or learn class registration and House Manager scheduling software.
• Comfortable working independently and as part of a team.

Preferred Qualifications:

• Customer service and administrative experience in a public setting.
• Experience working with software programs such as Microsoft Office, CivicRec, Home Base, etc.

Work Hours and Schedule:

• 1520 hours per week, onsite.
• Some shifts will be regularly scheduled; others will vary based on rentals and operational needs.
• Evening and weekend availability is required.

Essential Duties:

• Greet visitors and respond to in-person, phone, and email inquiries from the public about Art Center exhibitions, programs, facility rentals, classes, and workshops, as well as other Community Services Department programs.
• Coordinate class registrations and point-of-sale support.
• Schedule House Managers for facility rentals as needed, assigning shifts through Home Base.
• Provide staffing for facility rentals as needed.
• Provide tours of rental facilities to the public as needed.
• Support the Facility reservation process for customers using the City of Palo Alto's CivicRec reservation system, including coordinating contracts and taking deposits and payments.
• Provide information to renters about Art Center facility rental procedures and regulations.

Supplemental Information:

The Selection Process: Recruitment status notifications will be sent via email or text (please enroll in text alerts when applying). Updates can also be found on your governmentjobs.com account. Applicants will be screened throughout the posting process and highly qualified candidates may be invited to interview at any time. The screening process for this position may include a virtual recorded interview and/or panel interviews preceding final interviews with the hiring manager or their designee.

Our online application system is provided by NeoGov. If you have problems while applying online, please contact NeoGov's Live Applicant Support at View phone number on click.appcast.io between 6:00 AM and 5:00 PM Pacific Time, Monday - Friday.

The City of Palo Alto is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the City will provide reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.