Front Desk Attendant

Front Desk Attendant

The front desk attendant serves as the initial point of contact for visitors at the Jake Nevin Field House/Talley Athletic Center. The primary responsibilities include greeting and assisting visitors, managing mail and package deliveries, addressing phone inquiries, and maintaining the cleanliness and security of the facilities. Additionally, may serve as a Guest Services Member, contributing to an enhanced game day experience for Villanova athletics fans by providing exceptional customer service and assistance within premium clubs. Villanova is a Catholic university sponsored by the Augustinian Order. The University is an equal opportunity employer and seeks candidates who understand, respect and can contribute to the University's mission and values.

Duties and Responsibilities:

• Customer Service for Visitors: Exceed expectations in delivering exceptional customer service to all visitors and fans, actively enhancing their experience. Demonstrate a proactive commitment to engagement and support, ensuring a welcoming environment. Warmly greet visitors, offering assistance and directions to appropriate offices or individuals. Address inquiries promptly and provide comprehensive information about the university.
• Mail Handling and Package Delivery: Sort incoming mail and ensure timely distribution to respective recipients. Manage package deliveries efficiently.
• Telephone Operations: Answer incoming calls in a friendly and professional manner, addressing inquiries promptly.
• Facility Inspection: Conduct regular inspections to maintain cleanliness and security, addressing any issues as needed.
• Game Day Support Acting as Guest Services Member: Collaborate with the Guest Services team to enhance the game day experience for basketball fans. Assist within premium clubs, providing game-specific information and ensuring guest satisfaction. Maintain comprehensive knowledge of game day information, rules, and regulations.
• Other: Perform other duties and assist with projects as assigned.

Minimum Qualifications:

• Education: High School Diploma.
• Work Skills: Strong customer service skills. Excellent communication skills (verbal and written). Basic computer skills. Professionalism and reliability.
• Specific Job Knowledge: Understanding of basic office procedures. Knowledge of telephone etiquette. Familiarity with handling mail and package deliveries.
• Equipment Knowledge: Ability to operate phone systems. Ability to operate select office machines.
• Attire: Villanova University attire or button down/collared shirt required. Khaki or dress pants. Hats are permitted but must be Villanova or Nike branded. Must be worn forward. Clean sneakers or dress shoes.

Preferred Qualifications:

• Work Experience: 1-3 Years customer service experience.
• Work Skills: Enthusiasm for sports and events.

Physical Requirements and/or Unusual Work Hours:

• Tools, machinery and equipment used: Telephone, Computer, Printer.
• Physical requirements: (items such as lifting, pushing, pulling, standing or sitting for extended periods of time, manual dexterity, walking etc.): Walking or standing for extended periods of time.