Maintenance Supervisor - Residential Apartments / Community Living, Clifton Park, NY

Job Description

Job Description

Maintenance Supervisor

Community Living / Residential Apartments

Clifton, Park, NY

(Full Time, Permanent Opportunity)

($2,000 Relocation Stipend)

We are growing and seeking a Maintenance / Facilities Supervisor to join our Community Living / Residential Apartment Complexes located in Clifton Park, NY.

Company Mission Statement:

Merion Residential is committed to providing Residents with a simplistic, hassle-free rental experience; our owners and investors a solid return on their investment; and our employees a stable work environment and equal opportunity for learning and professional growth.

Motto:

The Company that Keeps Good Company!

Job Summary:

The community's Maintenance Supervisor is responsible for leading the maintenance team in upholding a high level of customer service as well as the cleanliness and marketability of the community to renew and secure new leases while complying with safety standards.

The Maintenance Supervisor uses strong organizational and multi-tasking skills to create the maintenance schedules, manage the department's budget, and ensure that all maintenance requests are completed in a proper and timely fashion.

Duties also include strategically thinking of ways to prevent costly and time-consuming emergency and service repairs without compromising quality.

Supervisory Responsibility:

This position oversees the Maintenance team, in conjunction with the Community Manager, and actively participates in the hiring and training of maintenance personnel.

Essential Job Functions:

* Oversee and complete standardized diagnostic approaches for preventative maintenance and system troubleshooting.

* Assist in the selection of maintenance associates.

* Provide feedback for performance reviews and recommendations for training.

* Participate in the on-call emergency rotation and respond to emergencies as needed.

* Standardize diagnostic approaches used for common maintenance service requests, including preventative maintenance and system troubleshooting.

* Troubleshoots all property systems and performs or oversees repairs.

* Lead property inspections, including building and alarm systems inspections

* Administer maintenance software programs to track work orders, inventory use, product replacement histories, and scheduled preventative maintenance.

Reviews work order logs and sets the priorities for work order completion.

* Establish and implement auditing procedures for maintenance inventory. Monitors inventory levels while remaining within established budgets.

* Manage and schedule subcontracted service providers and document work and product quality.

* Ensure that make-readies are completed to Merion Residential's standards.

* Solicit and evaluate quotes from multiple vendors to prepare and submit corresponding Capital Expenditure requests based on scope of work, budget guidelines, and property benefit.

* Facilitate technical training and technical skill development for property associates.

* Assist with the removal of snow and ice from sidewalks, walkways, steps, and driveways (when inclement weather occurs).

* Maintain resident relations by providing excellent customer service to all residents.

* Maintain regular daily office hours ensuring adequate coverage on weekends and holidays.

* Establish clear communication to ensure that the maintenance and leasing teams are working collaboratively to meet the needs of the residents.

* Responsible for ensuring that the "curb appeal" of the entire property is maintained in an exceptional manner by employees, residents, and contractors.

Other Duties:

* Maintain a proper inventory of supplies and tools sufficient for turning units.

* Perform and supervise non-complex electrical, plumbing, painting, and carpentry work orders.

* Assist with reconfiguring spaces including moving furniture and assist with cleaning.

* Complete assigned service request orders in an accurate and timely manner per Merion Residential's standards.

* Adheres to the company's safety programs and guidelines to minimize emergency repairs and service requests.

* Walk the property daily to maintain "curb appeal."

This job description is not designed to cover or contain a comprehensive list of the activities, duties, or responsibilities that are required of the employee for this position.

Duties, responsibilities, and activities may change at any time with or without notice.

Notice for all Maintenance Department Team Members:

* All maintenance positions at MRM Residential Management, LLC (d/b/a Merion Residential) require the use of hand tools to complete your assigned work responsibilities.

* All maintenance team personnel members are expected to provide their own hand tools for use during the workday.

* If acquiring the required hand tools presents a financial hardship, please reach out to your Community Manager or Regional Maintenance and Capital Projects Manager for further assistance.

* The required hand tools are presented in the "Required Hand Tools - Maintenance Team Members" document. This document must be reviewed and acknowledged to confirm receipt upon hire.

* Merion Residential assumes no financial responsibility for the safety or security of your personal hand tools. The hand tools are considered personal property.

* Work Location:

This is a customer-facing position that is based at a Merion property, which means that the worksite is primarily within the apartment community, such as the leasing office, maintenance shop, or resident's apartment home. This position requires direct and frequent interaction with residents, prospects, and other invited business guests.

Knowledge, Skills, and Abilities:

* 5+ years of maintenance experience.

* 2 or more years of experience as a supervisor.

* Knowledge of maintenance systems, including inventory control, preventative maintenance, and work order record-keeping.

* General knowledge of trades, mechanical systems, and equipment including HVAC, landscaping, carpentry, painting, electrical, and plumbing.

* Proficient knowledge of and ability to troubleshoot mechanical systems and equipment including HVAC, landscaping, carpentry, painting, electrical, and plumbing.

* Technical Capacity.

* Ethical Conduct.

* Communication proficiency, both written and verbal.

* Initiative.

* Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent, and to draw and/or interpret bar graphs.

* Technical capacity - Including property management applications; MS Office Suite.

Required Education, Experience, and Certification:

* A high school diploma/GED and completion of a craft apprenticeship, or an equivalent number of years of education and production maintenance experience.

* At least five (5) years of maintenance experience.

* EPA Certification - The company's expectation is that all Maintenance Technicians (including all Maintenance Technicians, Lead Maintenance Technicians, and Service Managers) staff members have their EPA certification (Type I & Type II at minimum, Universal preferred).

For Maintenance Supervisors, EPA Universal certification is the standard.

Deadline for completion:

If you do not have your EPA certification upon hire, the company requires that HVAC training and certification are achieved within 180 days of hire as a condition of continued employment.

Continuing education and other on-the-job training are provided as part of the company's professional development commitment.

Training Requirements:

a) New Employee Required Training: Workplace Harassment Prevention, Fair Housing, Human Trafficking Awareness & Prevention (*), and Security Awareness Training (aka Cybersecurity). * (*) Florida law requires this training upon hire and annually thereafter.

b) New Employee Required Training (New Jersey employees): Fair Chance in Housing Act.

c) Other position-based, business and/or industry-related training courses as assigned.

d) Merion University is Merion Residential's centralized learning platform.

Merion University reinforces the company's commitment to expanding the knowledge, skills, and professional development experiences of all team members (new employees and existing staff) by providing comprehensive and robust opportunities for learning and personal growth.

Merion University is located on Jostle (company intranet) > Library > Merion University.

Required Maintenance Tools:

All Maintenance team members are required to supply their hand tools for work purposes, as explained in the Merion Residential Required Hand Tools document.

The hand tools are to be used for their intended purpose and in a responsible manner, and they are the property of the employee.

Merion assumes no financial responsibility for the hand tools supplied by the employee.

Please contact your Community Manager with further questions.

Physical Requirements:

* The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

* Constant need (66% to 100% of the time) to be on feet.

* Have a constant need (66% to 100% of the time) to perform the following physical activities:

* Bend/Stoop/Squat/Kneel - Perform routine maintenance/repairs, pick up tools and needed equipment.

* Climb Stairs - Service requests, make-ready needs for 2nd and 3rd floor apartments.

* Push or Pull - Move equipment, appliances, open and close doors, etc.

* Reach Above Shoulder - Perform routine maintenance/repairs, stock and remove equipment, parts, etc. Climb Ladders - Perform routine maintenance/repairs.

* Grasp/Grip/Turning - Handle tools and equipment, perform routine maintenance/repairs.

* Finger Dexterity - Handle tools and equipment, perform routine maintenance/repairs.

* Writing: Inventory maintenance, requisition requests, required maintenance reports.

* Lifting/carrying (supplies, replacement parts, ladders, etc.):

* Over 150 lbs. Rare need (less than 1% of the time)

* 75 - 150 lbs. Occasional need (1% to 33% of the time)

* 25 - 75 lbs. Frequent need (33% to 66% of the time)

* 1 - 25 lbs. Constant need (66% to 100% of the time)

NOTE:

Lifting and carrying weights exceeding 50 lbs. is often accomplished with assistance from one or more persons.

Examples of the heaviest items lifted include washer/dryers, refrigerators, A/C units, abandoned sofas, etc. Vision Requirements

* Constant need (66% to 100% of the time) to document maintenance and complete forms, review manuals and operating instructions, read cautionary labels, and respond to written instructions from staff and residents.

The constant need to see small details when performing routine maintenance duties.

* Frequent need (33% to 60% of the time) to see things clearly beyond arm's reach (oversee assistants, observe problems throughout the property).

Hearing Requirements:

* Constant need (66% to 100% of the time) to communicate with assistants, office staff, vendors, and residents. Must use listening skills to diagnose needed repairs, etc.

Speaking Requirements:

* Constant need (66% to 100% of the time) to verbally communicate with assistants, office staff, vendors, and residents.

* Driving/Traveling Requirements

* Frequent need (33% to 66% of the time) to utilize personal transportation to pick up replacement parts and supplies from vendors. Rotation 'on call' status may occasionally require expedient travel to assigned property at a moment's notice. Pickups and deliveries to the corporate office.

* Must have a valid driver's license and automobile insurance coverage. Work Environment & Location

* Indoors (66% to 100% of the time). Frequently outdoors (33% to 66% of the time), all conditions, often for extended periods.

* Occasional exposure (1% to 33% of the time) to paint fumes, solvents, adhesives, etc. Example: Apartments during/after make-ready. * Frequent need (33% to 66% of the time) to work in awkward and confining positions.