Retail Store Manager

Retail Store ManagerThis role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.Have you ever imagined leading a team that shapes the customer experience and drives sales success every day? As a Retail Store Manager at Spectrum, you'll help guide, motivate and develop your retail team to deliver exceptional service and build lasting customer relationships. Step into a management role where your leadership directly impacts the store's performance and the growth of your team.How You'll Make an ImpactLead and inspire your team alongside the Market Manager to exceed sales targets and operational goals while ensuring a welcoming and organized retail environmentFoster strong customer relationships by resolving escalations, listening actively and utilizing proven sales techniques to retain and upgrade customersEnsure the store upholds Spectrum's brand standards and delivers outstanding sales and customer careAssess sales behaviors and product knowledge, collaborating with management to drive improvements and embrace changeIdentify sales and operational issues, developing actionable strategies to enhance store performanceProvide subject matter expertise on store functions, Spectrum products, pricing, promotions and service features, including insights on competitorsMaintain operational excellence in store appearance, inventory management and staffing while minimizing lossesSupport employee engagement by onboarding, training and retaining top talent and managing team schedulesDeliver daily coaching and feedback through various forums to promote continuous learning and high performanceEnforce company policies and procedures, including inventory and cash managementWorking ConditionsOperate in a retail environment with hours spanning seven days a week, including holidaysWork amid moderate noise levelsBe available to your team during store hours and travel to other locations as neededHandle physically demanding tasks including lifting up to 35 lbsStand for prolonged periodsAdhere to uniform attire and appearance requirementsWhat You'll Bring to SpectrumRequired QualificationsEducationBachelor's degree or equivalent work experienceSkillsAbility to read, write, speak, and understand EnglishAbility to build effective partnerships within all areas of the organization by exhibiting solid interpersonal leadership, influencing and presentation skillsExperience working inside a destination-style retail environmentProven ability to lead others and motivate them to succeed sales cultureHigh comfort level with all forms of technology; including mobile devices and video platformsKnowledge and ability to use computer and software applicationsAbility to prioritize, organize, manage multiple tasks/projects and handle change effectivelyAbility to make qualitative judgementsPreferred QualificationsEducationBachelor's degree or equivalent work experienceExperience1+ years of management in a sales or customer service retail environment1+ years of telecommunications or wireless experience3+ years of sales or customer service experience3+ years of experience working in a destination-style retail environmentSkillsSome experience implementing sales training and employee development programsSome knowledge of identifying sales trends and risks and communicate findings to managementProven change management abilitiesHere, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.The base pay for this position generally is between $57,400.00 and $95,000.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses. In addition, this position has a commission earnings target starting at $11,000.Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S.