Sr. Technical Communicator - HOLT Manufacturing

Job Description

Job Description

Description

Perform technical assistance and support to the sales, service, and parts departments. Serve as a liaison to HOLT CAT and Caterpillar on technical issues.           

This position is responsible for company wide support of all departments and all locations regarding any technical questions or product problems, issues, and concerns.  This position will also provide leadership and guidance on specialized systems, perform applied failure analysis for internal and external customers

·         Evaluate and analyze product problems to support Parts, Service and Sales business objectives.

·         Researches product issues using Cat tools, PSCRM database, and troubleshooting skills and helps resolve issues 

·         Communicates accurate solutions in a timely manner

·         Advise and Report all pertinent technical data to key departmental management to ensure satisfaction of our product to our customers and maintain alignment of Company Core Values.

·         Assist to maintain and manage the technical services tooling and library to ensure success of key service functions. 

·         Serve as the liaison between company and Caterpillar to ensure that technical service operations meet ongoing operational requirements are standard for all products and operations to minimize expenses of all concerned.

·         Shares and takes ownership of responsibility with other team members in acting in a manner that ensures continued stability and growth of all members of the team.

·         Assist all departments at all locations with technical problems and solutions to minimize company’s expense.

·         Assist with technical or operational issues needed to keep Caterpillar products marketable in the marketplace.

·         Serve as a mentor to Technical Communicator and Technical Service Technician and maintain/update required certification by Caterpillar.

·         Knowledge of and ability to explain safety practices, mechanical repair, service procedures, and techniques
·         Knowledge of CAT models/machines and safe operation procedures, maintenance practices, and troubleshooting of hydraulic and electrical systems
·         Computer and software knowledge, including intermediate level skills with Excel and Word
·         General mathematical skills to include basic adding, subtracting, multiplication and division
·         Advanced skills in repairing hydraulic controls and electrical systems
·         Ability to communicate clearly and effectively, both verbally and in writing
·         Ability to understand technical manuals, software specifications, hardware principals of operations, and systems software operations
·         Ability to think logically for interpreting and analyzing problems assigned or encountered

·         Ability to identify complex problems and to review related information to develop and evaluate options and implement solutions

·         Organizational ability and confident to work independently

KEY PERFORMANCE DIMENSIONS:

The optimum performance, the jobholder in this position would be expected to demonstrate appropriate knowledge, skills and attitudes in the following areas:

1). Problem-Solving Expertise:  The rational approach to processes involved in identifying and defining problems/goals, selecting and implementing alternative solution strategies, the management of resources and contingencies and reducing performance deviations/gaps.

2). Influencing Capabilities:  Demonstrated leadership in the attitudes and behaviors that affective assessment, management and adaptability required in handling situations (including decision making, behavior, conflict management, negotiations scenarios).  Also, the aligned commitment and contribution to the success and development of others.

3). Planning Orientation:  Competency in strategic operational planning methods and practices, the monitoring and measurement of targeted goals, resource allocation and management practices.

4). Managerial/Administrative Skills:  Model the basic set of managerial/administrative task-management attributes involving directing, implementing, motivation and evaluation of general work environment for the purpose of accomplishing specific, targeted business objectives.

5)  Technical Expertise:  Demonstrate specific business/industry job-related professional knowledge, skills, experience and related performance attributes.

Performance Measurements

The following measurement methods are intended to provide a sound basis for assessing the performance of the individual in this position with respect to those responsibilities noted previously.

·         Vision, mission, and values alignment

·         Completeness and timelines of required technical certifications 

·         Self-development initiatives

·         Safety modeling

Education and Experience:

·         High school diploma or equivalent required. Bachelor’s degree in Mechanical Engineering or related field preferred

·          Three or more years of related experience preferred                 

Supervisory Responsibilities:

·         None

Travel: 

·         Travel up to 5%

Physical Requirements:

·         To perform this job successfully, an individual must be able to perform each job duty and responsibility satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform job duties and responsibilities 
·         This position involves extended periods in a stationary position; additionally, occasional movement inside the office to access office machinery, file cabinets, etc. 

·         Constant movement and use of limbs; this position requires good manual dexterity, coordination, and stamina

·         This role frequently communicates with others, must be able to exchange accurate information in these situations 

·         Routinely reacts to visual, auditory, and other signals, including alarms and instructions, and is required to visually inspect work 

Work Environment:

·         This job is generally performed in a professional office; in environmentally controlled conditions, operating computer, manual dexterity, talking, hearing, and repetitive motion

Disclaimer:

Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities, as needed.